Table of Contents:

Chapter 1 Introduction

Part 1 Three Case Studies of Decision Support Systems

Case 1 Connoisseur Foods: The Introduction of Modeling and

Data Retrieval Capabilities

Case 2 Great Eastern Bank: A Portfolio Management System

Case 3 Gotaas-Larsen Shipping Corporation: A Corporate Planning System

Part 2 Choices for the User and Implementation

Chapter 2 A Taxonomy of Decision Support Systems

Chapter 3 Using Decision Support Systems to Increase the Effectiveness of Individuals

Chapter 4 Patterns of System Usage

Part 3 Toward Successful Implementation

Chapter 5 Difficulties in System Usage

Chapter 6 Implementation Patterns

Chapter 7 Implantation Risk Factors and Implementation Strategies

Chapter 8 Trends for the Future

Part 4 Additional Case Studies

Case 4 Equitable Life: A Computer-Assisted Underwriting System

Case 5 Interactive Market Systems: A Media Decision Support System

Case 6 The Great Northern Bank: A System for Budgeting, Planning and Control

Case 7 The Cost of Living Council: Decision Support in a Regulatory Setting

Case 8 AAIMS: An Analytic Information Management System