Introduction

Chapter 1: Managing to Excel
Application to Monsanto Case

Chapter 2: Decisions, Decisions, Decisions
Application to the Idaho Case

Chapter 3: Decisions Makers and Processes
Application to the Quebec Case

Chapter 4: Knowledge Matters
Application to Graan Case

Chapter 5: Decision Support System Overview
Application to the Dairyman's Cooperative Case

Chapter 6: Decision Support System Architecture
Application to the American Airlines Case

Chapter 7: Building Decision Support Systems
Application to the Citgo Case

Chapter 8: DSS Development Tools
Application to the Olympics Case

Chapter 9: Expression, Text, Hypertext, and Database Management
Application to the Coast Guard Case

Chapter 10: Solver, Spreadsheet, Program, and Menu Management
Application to the Texaco Case

Chapter 11: Forms, Reports, Graphics, Rule, and Message Management
Application to the Southland Case

Chapter 12: Reasons for Artificially Intelligent Decision Support
Application to the Cadila Labs Case

Chapter 13: Rule Management
Application to the Australia Case

Chapter 14: Developing an Artificially Intelligent Decision Support
Application to the Banking Case

Chapter 15: Advanced Reasoning Topics
Application to the Ontario Case

Chapter 16: Organizational Computing for Decision Support
Application to the MCI Case

Chapter 17: Multiparticipant Decision Support Systems
Application to the Burr-Brown Case

Chapter 18: Executive Information Systems
Application to the Pratt & Whitney Case

Chapter 19: Knowledge-Based Organization
Application to the Boeing Case