Title: Knowledge-Based DSS w/ Applications in Business
Author: Klein, M.R. and L.B. Methlie
1 Introduction
2 Cognitive Processes and Problem Solving
2.1 Introduction
2.2 The cognitive revolution
2.4 Understanding of concepts and their representations in memory
2.5 Human problem solving
2.6 Production systems
2.7 Recent developments in production systems
3 The Normative View of Decision Making
3.1 The importance of the normative view of decision making
3.2 The history of quantitative decision making
3.3 Rational decision analysis
3.4 DSS for supporting the normative point of view
3.5 The relevance of the normative point of view in DSS
3.6 Normative theories for group decision making
3.7 Criticism of the normative point of view
4 Decision Support Systems
4.1 Requirement for decision support
4.2 Function of a DSS application
4.3 DSS generator or DSS development environment
4.4 Functions of a DSS generator or a DSS development environment
4.5 Improvements expected from the DSS usage
4.6 Software tools for DSS applications developments
4.7 An example of DSSG: OPTRANS object
5 Expert Systems
5.1 Introduction to expert systems
5.2 The expert system environment
5.3 The expert system functionality
5.4 Problem solving by search
5.5 Knowledge representation
5.6 Reasoning with knowledge
5.7 How an expert system works
5.8 Tools for building expert systems
5.9 Expert systems opportunities
5.10 BANKER-an expert system for credit evaluation
6 Knowledge-based Decision Support Systems
6.1 The need for a new framework
6.2 The new conceptual framework
6.3 KB-DSS development environment or generations
6.4 The epistemological situation of KB-DSS
7 Knowledge Modeling
7.1 Introduction
7.2 Knowledge modeling-an overview of the process
7.3 Knowledge accusation
7.4 Performance modeling: the protocol analysis
7.5 SAFIR-an example of the knowledge modeling process
8 Building and Implementing Knowledge-based Decision Support Applications
8.1 History
8.2 Building the KB-DSS
8.3 Implementing the KB-DSS
9 Testing and evaluation
9.1 Introduction
9.2 Knowledge base verification
9.3 Validation
9.4 Performance evaluation
10 Knowledge-based Decision Support Systems Applications in Business
10.1 Introduction
10.2 Corporate finance
10.3 Personal financial planning
10.4 Banks and financial institutions
10.5 Financial and strategic analysis
10.6 Public finance
10.7 Expert system and KB-DSS in marketing
11 Developments and Research in Knowledge-based Decision Support Systems
11.1 Introduction
11.2 Developments in the KB-DSS technology
11.3 General research issues and emerging trends