Title: Decision Support Systems
Author: Vicki Sauter
Year: 1997

Part I: Introduction to Decision Support Systems

Chapter 1: Introduction

DSS and the Decision Process
The Acceptance of DSS
What is DSS?
Uses of a Decision Support System
Chapter 2: Decision Making
Rational Decisions
Definitions of Rationality
Bounded Rationality and Muddling Through
The Nature of Mangers
Appropriate Data Support
Information Processing Models
Group Decision Making
Part II: Components of a DSS

Chapter 3: Data Components

What are Data?
Information
Characteristics of Information
Databases
Kinds of Databases to Support Decision Making
    Database Management Systems
    Hierarchical Structure
    Network Structure
    Relational Structure
Data Warehouses
Data Mining and Intelligent Agents
The Car Example
Possible Criteria
The Data Warehouse
Information Users
"How to"
Chapter 4: Model Components
Models
Representation
Time Dimension
Methodology Dimension
Model Base Management Systems
Easy Access to Models
Understandability of Results
Sensitivity of a Decision
Model Management Support Tools
The Car Example
Brainstorming and Alternative Generation
Evaluating Alternatives
Running External Models
Chapter 4S: Intelligence and Decision Support Systems
Programming Reasoning
Backward Chaining Reasoning
Forward Chaining Reasoning Process
Comparison of the Reasoning Processes
Certainty Factors
Representing Uncertainty with Probability Theory
Representing Uncertainty with Certainty Factors
Chapter 5: User Interface Components
User Interface Components
The Action Language
The Display or Presentation Language
The Knowledge Base
Modes of Communication
The Car Example
Chapter 6: Mail Components
Integration of Mail Management
Examples of Use
Implications for DSS Design
The Car System
Part III: Issues of Design

Chapter 7: International Decision Support Systems

Multinational Decision Making
Language and Custom Differences
Information Availability Standards
Data Privacy
Data Availability
Data Flow
Modeling Across Cultures
Effects of Cultures on a Decision Support System
Chapter 8: Designing a Decision Support System
Planning for a Decision Support Systems
Designing a Specific DSS
Requirement Analysis
Systems Design
The Design Team
DSS Design and Reengineering
Chapter 9: Object Oriented Technologies and Decision Support Systems Design
Kinds of Development Tools
Non-Object-Oriented Tools
Object-Oriented Tools
Chapter 10: Implementation and Evaluation of Decision Support Systems
The Implementation Strategy
Ensure that the System Does What It Is Supposed to Do,
The Way It Is Supposed to Do It
Keep the Solution Simple
Develop a Satisfactory Support Base
Institutionalize the System
Implementation and System Evaluation
Technical Appropriateness
Organizational Appropriateness
Part IV: Related Systems

Chapter 11: Group Decision Support Systems

GroupWare
GDSS Definitions
Features of GDSS Support
GDSS and Reengineering
Chapter 12: Executive Information Systems
What is an EIS?
How EIS are used?
Available Packages