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Why is a person kept in the decision support cycle?

by Daniel J. Power
Editor, DSSResources.COM

Data and algorithms have inherent limitations. A knowledge and trained person can reduce the harmful consequences from a totally automated decision system. A person may spot anomalous or incongruous inputs or results. A person may identify changes in a situation that make assumptions less relevant or even incorrect. A "smart" knowledgeable person benefits from the data driven analysis, but continues to execute independent judgment. People can bring intuition and a broad understanding to a complex decision situation. The "best" human decision makers can act intentionally. Perhaps the intention is to confuse or perhaps to respond randomly.

A human decision maker can simplify complex goal hierarchies while simultaneously projecting secondary and tertiary consequences and identifying nuanced consequences that are ambiguous or indefinite. People are kept in a decision support loop to adapt and react to a changing situation. Also, a person can bring a moral and ethical perspective to decision making that can't be captured in quantitative or machine learning models. An appropriate human decision maker can recognize the responsibility that is accepted by making a choice. A person can hold conflicting ideas and the choice dilemma in his/her thinking framework and resolve the situation.

Last update: 2017-04-27 09:28
Author: Daniel Power

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