What is the future of decision support and analytics?

by Daniel J. Power
Editor, DSSResources.COM

Since the 2002 article titled "Past, present, and future of decision support technology" (Shim et al., 2002), the domain of computerized decision support has continued to evolve, expand and mature. Both technology and social developments have shaped this evolution. DSS now support people and teams anywhere and everywhere. New applications using a wide array of networked technologies including mobile tools and e-services are now well established.

Cognitive decision support from tools like Watson have created new possibilities for Knowledge-driven decision support. Algorithmic decision making is now part of the expanded domain of model-driven DSS. Communications-driven DSS are embedded in mobile devices, High definition video conferencing, and telepresence technologies. Data-driven DSS are firmly established in business intelligence and analytics. Finally, document-driven DSS are digital repositories of immense size and growing. Search technologies provide rapid access to documents, images, and sound that provide evidence and background for decision making.

This article discusses the continuing evolution of decision support and analytics technologies and issues related to the broadening of the DSS definition, innovative applications, and the increasing impact of computerized decision support. The article especially focuses on four categories of decision support tools, including real-time data-driven decision support and analytics, cognitive aids, personal decision support wearables, and ambient and IoT decision environments. Problems and issue associated with teleprescence and virtual reality are also discussed in the context of decision support. The last review section describes the state of the art of algorithms, machine learning and model-driven decision support. Finally, this article concludes by examining major implications of pervasive decision support and analytics for individuals, groups, organizations, and nation-states.


Shim, JP, M Warkentin, JF Courtney, DJ Power, R Sharda, C Carlsson, "Past, present, and future of decision support technology," Decision support systems 33 (2), 111-126 at URL

Last update: 2018-10-21 04:12
Author: Daniel Power

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