How do decision situations differ?

Daniel J. Power

Decision situations differ in terms of structure, complexity, uncertainty, and importance to name a few situational factors. In different situations, the form (autocratic, consultative or group), process, and decision-making support should be explicitly chosen. How managers respond yo routine or non-routine situations does matter.

The Cynefin framework is a conceptual framework used to aid decision-making. It was created in 1999 by Dave Snowden when he worked for IBM Global Services. Cynefin is a "sense-making device" or thinking tool. The original Cynefin framework identified four decision contexts or situations: 1) simple, 2) complicated, 3) complex, or 4) chaotic (Snowden & Boone, 2007). More recently, Cynefin includes five decision-making contexts or "domains" — 1) obvious (known until 2014 as simple), 2) complicated, 3) complex, 4) chaotic, and 5) disorder — that help managers to identify how they perceive situations and make sense of their own and other people's behaviour.

The number of simple situations encountered by managers appears to be decreasing proportionately while more complex, complicated, and even chaotic situations are increasing. Fortunately, the proportion of chaotic situations remains low.


"What is The Cynefin Framework?" TXMLean Solutions at URL

Hansen, M. P., "How to lead complex situations," at URL

Snowden, D. J. and M. E. Boone, "A Leader’s Framework for Decision Making," Harvard Business Review, November 2007, pp. .

Last update: 2019-08-21 10:30
Author: Daniel Power

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