BW2041  NOV 28,2000       2:59 PACIFIC      05:59 EASTERN


( BW)(MN-NET-PERCEPTIONS)(NETP) Best Buy to Use Net Perceptions' In-depth Reporting and Analysis to Help Drive Merchandising Decisions


    Business Editors/High-Tech Writers

    MINNEAPOLIS--(BUSINESS WIRE)--Nov. 28, 2000--

Best Buy Expands Relationship with Net Perceptions to Include Full Suite of Intelligence Products

    Net Perceptions, Inc. (Nasdaq:NETP) today announced that Best Buy Co., Inc. (NYSE:BBY) has licensed its full suite of retail intelligence products to provide behavioral-based analytics and sophisticated recommendations and forecasts for advertised items and store displays. The technology will be deployed across the company's more than 400 retail stores. Earlier this year, Best Buy began implementing Net Perceptions E-commerce Analyst solution to provide ongoing merchandising analysis of its Web site, www.BestBuy.com(TM).
    "Net Perceptions intelligence products offer a level of insight into advertising and purchase behavior that we think could be woven into a customized solution for Best Buy," said Flora Delaney, director of Marketing Processes for Best Buy. "We think it represents a worthwhile competitive advantage. We'll be able to precisely pinpoint which products are our best draws and how they perform in conjunction with other products and promotions. We expect their solutions will allow us to make our internally developed merchandising forecast application even more efficient and effective."
    Best Buy's use of the Net Perceptions' Advertising Advisor product will allow the giant retailer to identify which products drive the most profitable transactions and enhance their internal development to plan merchandising activities accordingly. The Ad Advisor software combined with the retailer's insight into process and technology application offers the potential to significantly increase store visits, revenue per transaction and transaction margin, while improving the forecasting of advertised items.
    "Best Buy is one of the first retailers in the world to have access to this level of insight into its advertising performance," said Steven Snyder, Net Perceptions President and CEO. "Once integrated onto their proprietary application, Best Buy can use Net Perceptions solutions to make more sophisticated and informed plans for its advertising and promotional activities across it's entire enterprise."
    For the first time Net Perceptions Advertising Advisor allows retailers to replace the typical guesswork and intuition used in planning print advertising and promotions with objective, fact-based recommendations and predictions that they need to make better decisions for their print advertising circulars and in-store product placement. The results are promotions that consistently maximize incremental traffic, transactions, revenue, and margins at every level - while reducing expenses and avoiding costly margin erosion and over-promotion.
    The Net Perceptions E-commerce Analyst is a scalable, strategic reporting and analysis solution optimized for the unique needs of both Web channel marketers and merchandisers. It discovers customer, product, and promotion relationships and identifies the most profitable customers and products where it counts - at the transaction level. Analyzing at this level of detail provides the information necessary to optimize customer acquisition and retention, promotion, and merchandising activities. Developed specifically for retailers, Net Perceptions E-commerce Analyst ensures that the reports and analyses address relevant, real-world business problems. Net Perceptions will be introducing an enhanced version of this solution that will encompass not only Web, but also in-store, catalog and call center analysis as well in early 2001.

    About Best Buy

    Minneapolis-based Best Buy Co., Inc. is the nation's largest volume specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Company operates more than 400 retail locations in 41 states, and online at http://www.BestBuy.com.

    About Net Perceptions

    Net Perceptions, a leading provider of precision merchandising and personalization infrastructure software, is the innovator and preeminent supplier of software solutions that allow companies to translate knowledge into profitable business action. Its Commerce Solutions and Knowledge Solutions products enable companies to capitalize on business information and optimize product assortments, pricing, customer relationships and intellectual capital. Customers include market leaders such as bestbuy.com, J.P. Morgan, JC Penney, Kmart and The Children's Place. The company is based in the U.S. and has offices in six other countries. For more visit http://www.netperceptions.com or call 800-466-0711.

Net Perceptions and its logo are registered trademarks of Net Perceptions, Inc. All other trademarks are the property of their respective owners.

This news release contains forward-looking statements that involve a number of risks and uncertainties. Among the important factors that could cause actual results to differ materially from those indicated by such forward-looking statements are the company's limited operating history, delays in product development, development of the Internet market, changes in product pricing policies, competitive pressures, and the risk factors detailed from time to time in the company's periodic reports and registration statements filed with the Securities and Exchange Commission.

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    CONTACT: Net Perceptions, Minneapolis
             For more information, media only:
             Jacqueline Hanson
             (952) 842-5063, (800) 466-0711
             jhanson@netperceptions.com 
             or
             Phil Soucheray
             (952) 842-5025
             psoucheray@netperceptions.com

    KEYWORD: MINNESOTA
    INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS E-COMMERCE HARDWARE 
INTERNET SOFTWARE