Deltek Improves Customer Support, Increases
Productivity While Reducing Costs with WebEx Real-Time Meetings
SAN JOSE, Calif.--Feb. 27, 2001--
Deltek Joins Real-Time Revolution with Interactive Web-based
Client Support and Web Meetings Powered by WebEx
WebEx Communications, Inc. (Nasdaq:WEBX), the leader in
communications infrastructure for Web meetings, today announced that
it has signed Deltek(R) Systems, Inc. (Nasdaq:DLTK), a provider of
application software and solutions for project-oriented businesses and
professional services firms, as a new WebEx Meeting Center customer.
Deltek uses WebEx to conduct interactive client support and training
sessions, and seminars for employees located away from the central
offices. With WebEx, Deltek support staff can view, troubleshoot,
diagnose, and fix client problems over the Web in real-time. WebEx's
Web-based meeting services enhance communications in areas such as
sales, design, marketing, training, support and partner management.
"By integrating WebEx, we have been able to substantially reduce
expenses and improve our employees' productivity by at least 25-30
percent," said Tim Hannon, VP of Customer Care at Deltek. "With WebEx,
Deltek technical consultants have immediate access to our clients'
data when a problem arises. In the past, it took our support staff two
or three days to turn around a solution. Now, in most cases, they can
solve the problem in just one WebEx meeting."
"As we continue to showcase our comprehensive array of
applications for everything from project and financial accounting to
client relationship management and e-Business solutions to our
existing clients and new prospects, we see WebEx as a key player in
our expansion," said Kenneth E. deLaski, president, chairman and CEO
of Deltek. "Holding training and staff meetings online instead of at
our McLean, Virginia offices has saved us more than $150,000 during
the past six months in travel costs alone."
"Deltek has always built fantastic client relationships by backing
its products with exceptional support. I am glad WebEx can be part of
Deltek's superior client service program," said Subrah Iyar, chairman
and CEO of WebEx Communications, Inc. "Because the WebEx platform is
able to support the entire range of real-time communications--data,
voice and video--it's perfect for any type of web-based business
Deltek is using a version of WebEx Meeting Center, a feature rich
meeting service built on the WebEx interactive platform. WebEx Meeting
Center allows users to have highly interactive online meetings. WebEx
Meeting Center's real-time meeting features include:
|Application Sharing enables participants to run a software
application on their desktop and have others view and
optionally control the application.
|Presentation Sharing allows meeting participants to
spontaneously share presentations without uploading the file
to a server.
|Document Sharing allows meeting attendees to jointly view a
document or graphic independent of the software application.
|Web Co-Browsing allows participants to co-navigate the Web.
|Desktop Remote Control allows the control of user's system
remotely by another meeting participant (permission must be
|File Transfer enables file transfer to all participants within
|Polling enables instant feedback from attendees.
|Live Chat allows participants to chat publicly and privately.
|Live Video supports a desktop video camera, enabling easy
videoconferencing through a standard Web browser.
|Comprehensive Browser-Controlled Teleconferencing allows
attendees to participate in a teleconference by calling into
the meeting or having the WebEx service call out to the
WebEx provides Web-based communications services to corporations,
business portals, communications service providers, Web-application
providers, and online marketplaces. All of its services are built on
the WebEx interactive communications platform and are supported by
WebEx's global network infrastructure, ensuring scalability,
reliability, and predictability. WebEx's interactive communications
services help its customers and partners increase their productivity
and efficiency, differentiate and distinguish their product and
service offerings, and enhance and diversify their revenues. WebEx
service provides this collaboration functionality without requiring
pre-installed software or firewall configuration.
About Deltek Systems, Inc.
Deltek is a leading provider of business software, solutions and
consulting to over 7,500 professional services firms and project-based
companies worldwide. Deltek's solutions encompass project and
financial accounting, client relationship management, time collection
and employee expense, proposal automation, project and resource
management, human resources and payroll, business intelligence, and
e-Business. The Company's 700 dedicated professionals have extensive
insight, knowledge and experience in all areas of professional
services automation. Integrated services include premium-level
customer support and software maintenance, implementation and practice
management consulting, and classroom training. For more information,
visit Deltek at www.deltek.com, or call 800/456-2009 in the U.S., and
+44 (0) 20 7518 5010 in the U.K.
About WebEx Communications, Inc.
Founded in 1996, WebEx Communications, Inc. (Nasdaq: WEBX), is the
leader in real-time communications infrastructure for Web meetings.
WebEx provides Web-based carrier-class communication services using
its multimedia switching platform deployed over a global network.
WebEx's services enable end-users to share presentations, documents,
applications, voice and video spontaneously in a seamless environment.
WebEx services are used across the enterprise in sales, support,
training, marketing, engineering and various other functions. Please
call toll free 877/932-3911 or visit http://www.webex.com for more
Editors should contact Colin Smith at Antenna Group (415) 977-1912
This press release contains forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Securities Exchange Act of 1934, as amended. These
forward-looking statements may be identified by use of the terms
anticipates, believes, continue, could, estimates, expects, intends,
may, plans, potential, predicts, should or will, or the negative of
those terms or similar expressions. These forward-looking statements
are subject to significant risks and uncertainties. Actual results may
differ materially from those described in such statements as a result
of these risks and uncertainties. In particular, these forward looking
statements include, but are not limited to, statements that WebEx's
interactive communications services help its customers and partners
increase their productivity and efficiency, differentiate and
distinguish their product and service offerings, and enhance and
diversify their revenues. Factors which could contribute to risks and
uncertainties include, but are not limited to, the failure of
customers to adopt the WebEx service and use it effectively in their
business, and the failure of customers to reduce their other expenses.
A fuller discussion of the risks and uncertainties that could affect
WebEx Communications, Inc. are more fully set forth in WebEx's filings
with the Securities and Exchange Commission, including its Form 10-Q,
filed on November 14, 2000. WebEx Communications, Inc. assumes no
obligation to update forward-looking information contained in this
CONTACT: Antenna Group for WebEx
Colin Smith, 415/977-1912