Deltek Improves Customer Support, Increases Productivity While Reducing Costs with WebEx Real-Time Meetings

    SAN JOSE, Calif.--Feb. 27, 2001--

Deltek Joins Real-Time Revolution with Interactive Web-based Client Support and Web Meetings Powered by WebEx

    WebEx Communications, Inc. (Nasdaq:WEBX), the leader in communications infrastructure for Web meetings, today announced that it has signed Deltek(R) Systems, Inc. (Nasdaq:DLTK), a provider of application software and solutions for project-oriented businesses and professional services firms, as a new WebEx Meeting Center customer. Deltek uses WebEx to conduct interactive client support and training sessions, and seminars for employees located away from the central offices. With WebEx, Deltek support staff can view, troubleshoot, diagnose, and fix client problems over the Web in real-time. WebEx's Web-based meeting services enhance communications in areas such as sales, design, marketing, training, support and partner management.
    "By integrating WebEx, we have been able to substantially reduce expenses and improve our employees' productivity by at least 25-30 percent," said Tim Hannon, VP of Customer Care at Deltek. "With WebEx, Deltek technical consultants have immediate access to our clients' data when a problem arises. In the past, it took our support staff two or three days to turn around a solution. Now, in most cases, they can solve the problem in just one WebEx meeting."
    "As we continue to showcase our comprehensive array of applications for everything from project and financial accounting to client relationship management and e-Business solutions to our existing clients and new prospects, we see WebEx as a key player in our expansion," said Kenneth E. deLaski, president, chairman and CEO of Deltek. "Holding training and staff meetings online instead of at our McLean, Virginia offices has saved us more than $150,000 during the past six months in travel costs alone."
    "Deltek has always built fantastic client relationships by backing its products with exceptional support. I am glad WebEx can be part of Deltek's superior client service program," said Subrah Iyar, chairman and CEO of WebEx Communications, Inc. "Because the WebEx platform is able to support the entire range of real-time communications--data, voice and video--it's perfect for any type of web-based business interaction."
    Deltek is using a version of WebEx Meeting Center, a feature rich meeting service built on the WebEx interactive platform. WebEx Meeting Center allows users to have highly interactive online meetings. WebEx Meeting Center's real-time meeting features include:

-- Application Sharing enables participants to run a software application on their desktop and have others view and optionally control the application.
-- Presentation Sharing allows meeting participants to spontaneously share presentations without uploading the file to a server.
-- Document Sharing allows meeting attendees to jointly view a document or graphic independent of the software application.
-- Web Co-Browsing allows participants to co-navigate the Web.
-- Desktop Remote Control allows the control of user's system remotely by another meeting participant (permission must be granted).
-- File Transfer enables file transfer to all participants within a meeting.
-- Polling enables instant feedback from attendees.
-- Live Chat allows participants to chat publicly and privately.
-- Live Video supports a desktop video camera, enabling easy videoconferencing through a standard Web browser.
-- Comprehensive Browser-Controlled Teleconferencing allows attendees to participate in a teleconference by calling into the meeting or having the WebEx service call out to the attendee.

    WebEx provides Web-based communications services to corporations, business portals, communications service providers, Web-application providers, and online marketplaces. All of its services are built on the WebEx interactive communications platform and are supported by WebEx's global network infrastructure, ensuring scalability, reliability, and predictability. WebEx's interactive communications services help its customers and partners increase their productivity and efficiency, differentiate and distinguish their product and service offerings, and enhance and diversify their revenues. WebEx service provides this collaboration functionality without requiring pre-installed software or firewall configuration.

    About Deltek Systems, Inc.

    Deltek is a leading provider of business software, solutions and consulting to over 7,500 professional services firms and project-based companies worldwide. Deltek's solutions encompass project and financial accounting, client relationship management, time collection and employee expense, proposal automation, project and resource management, human resources and payroll, business intelligence, and e-Business. The Company's 700 dedicated professionals have extensive insight, knowledge and experience in all areas of professional services automation. Integrated services include premium-level customer support and software maintenance, implementation and practice management consulting, and classroom training. For more information, visit Deltek at, or call 800/456-2009 in the U.S., and +44 (0) 20 7518 5010 in the U.K.

    About WebEx Communications, Inc.

    Founded in 1996, WebEx Communications, Inc. (Nasdaq: WEBX), is the leader in real-time communications infrastructure for Web meetings. WebEx provides Web-based carrier-class communication services using its multimedia switching platform deployed over a global network. WebEx's services enable end-users to share presentations, documents, applications, voice and video spontaneously in a seamless environment. WebEx services are used across the enterprise in sales, support, training, marketing, engineering and various other functions. Please call toll free 877/932-3911 or visit for more information.
    Editors should contact Colin Smith at Antenna Group (415) 977-1912 or

    This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. In particular, these forward looking statements include, but are not limited to, statements that WebEx's interactive communications services help its customers and partners increase their productivity and efficiency, differentiate and distinguish their product and service offerings, and enhance and diversify their revenues. Factors which could contribute to risks and uncertainties include, but are not limited to, the failure of customers to adopt the WebEx service and use it effectively in their business, and the failure of customers to reduce their other expenses. A fuller discussion of the risks and uncertainties that could affect WebEx Communications, Inc. are more fully set forth in WebEx's filings with the Securities and Exchange Commission, including its Form 10-Q, filed on November 14, 2000. WebEx Communications, Inc. assumes no obligation to update forward-looking information contained in this press release.


    CONTACT: Antenna Group for WebEx
             Colin Smith, 415/977-1912