Sybase Online-Billing-Analysis Software Helps Communications Companies 
Improve Customer Service 

EMERYVILLE, CA - October 8, 2001 - Sybase Inc. (NYSE: SY) today 
announced that Sybase Electronic Billing Analysis (EBA) is now 
available. EBA makes it possible for customers of communications 
companies to analyze billing information online across different types 
of services, geographies and accounts. 

"Providing online bill-analytics, instead of mere bill-viewing vastly 
improves the quality of customer interaction for communications service 
providers," said Sanjay Mewada, a director with the Yankee Group, a 
research and strategic consulting firm. "Customers need to understand 
their bills in the simplest and fastest way possible. EBA allows them 
to do this by letting them target and focus on the information that is 
relevant to their company." 

Previous bill-viewing software for the communications industry has 
offered only static views of billing information. With Sybase 
Electronic Bill Analysis, customers can dictate how their billing 
information is presented and analyze it in a variety of ways. This 
helps them understand the services they are receiving -- which benefits 
voice and data communications service providers. 

In addition to making it possible for customers to consolidate and 
analyze billing information online, EBA also allows customer service 
reps to execute real-time billing analysis queries and provide 
information to their customers immediately over the phone. 

"EBA essentially allows voice and data communications companies to take 
customer service to a new level," said Eric Miles, senior vice 
president and general manager of the Sybase Business Intelligence 
Division. "Whether customers access the information on their own or 
with the help of a customer service rep, they can now immediately 
access and analyze vital information about the services they receive. 
This leads to an improved level of customer service and ultimately 
strengthens customer loyalty." 

About Sybase Electronic Bill Analysis 
Sybase Electronic Bill Analysis is a stand-alone application and is a 
series of application templates and multi-tier components that 
compliment existing CRM systems. EBA lets customers consolidate 
communications billing data from multiple billing systems into a single 
view for easier navigation and analysis. Because EBA is a pre-built 
solution, it allows for rapid deployment. Key features include: 
Customizable HTML user-interface 
Communications-industry data models that support bill analysis 
Application templates to analyze service usage 
Consolidated views of information from all applicable billing systems 
Single-point access via a pre-built Web application 
Summaries of billing line-items and call-detail records 
Views of bills summarized by account 
Comparisons of billed calls by origin, destination, line, and billing 
cycles 
Analysis of accounts by service type and bills by line item 
EBA is built upon the infrastructure of Industry Warehouse Studio™ 
(IWS), an enterprise analytic infrastructure that "jump-starts" the 
design, development and implementation of focused business intelligence 
applications. Sybase partners and customers use IWS to create world-
class analytic applications that analyze key performance indicators to 
better understand their customers and their business. IWS features 
modules designed specifically for the financial, media, insurance and 
communications industries. 

Pricing and Availability 
Sybase Electronic Bill Analysis is immediately available. For more 
information, call (800) 8SYBASE. 

About The Sybase Business Intelligence Division 
The Sybase Business Intelligence Division offers software and 
professional services that transform data into actionable information 
so businesses can increase market share, reduce customer turnover and 
up-sell products to existing customers. The division partners with 
leading business intelligence vendors to provide solutions to specific 
markets -- including financial services, credit cards, media, 
insurance, banking, communications and the Internet. 

About Sybase, Inc. Sybase provides enterprise-class software solutions 
that fuel e-Business and enable access to Information anytime, 
anyplace. With its industry-leading Enterprise Portal (EP), mobile and 
wireless, business intelligence and vertical-market solutions, Sybase 
is one of the largest global independent software companies in the 
world. For more information, visit the Sybase Web site: www.sybase.com. 


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Sybase and Industry Warehouse Studio are trademarks or registered 
trademarks of Sybase, Inc. 

Jeff Pike
Sybase, Inc.
978/287-1972 (office)
508/492-5012 (pager)
jeff.pike@sybase.com