Leading Companies Count on RightAnswers for Technology Support Knowledge

OAKMONT, Pa.--Jan. 15, 2002--RightAnswers LLC, the leader in packaged and custom knowledge-based technology support content, announced today in that in Q4 2001, more than 100 companies subscribed to or renewed their RightAnswers licenses. These sales prove RightAnswers is gaining momentum as an independent company. An investment group led by venture capitalist Mark Finkel purchased ServiceWare's content division to form RightAnswers in July 2001.

New customers include:

     Bear Stearns 

     Compaq 

     Diebold 

     Discover Financial Services 

     IBM 

     Ralston Purina 

     Southwest Bank of Texas

Whether they use RightAnswers Online(TM) or RightAnswers on Disc(TM), customers can access hundreds of thousands of solutions, diagnostics, illustrations, technical articles and reference documents -- providing resolutions to problems associated with day-to-day use of more than 3,000 software and hardware products. RightAnswers' Knowledge Channels(TM) support virtually every popular business application from companies such as Microsoft, Novell, Lotus, 3Com and WebEx. Some customers plan to access the Knowledge Channels directly; others will integrate them with their existing Help Desk, Call Center, Self-Help and/or CRM applications. "Sales wins of this caliber prove that knowledge-based support content helps companies improve the quality of customer support while decreasing the costs of call center operations and content creation, providing a compelling ROI story for RightAnswers' users," said Barbara Levin, VP Marketing.

About RightAnswers, LLC

RightAnswers (www.rightanswers.com) is the leading provider of accurate, easy-to-understand resolutions to technology-related problems -- a single source for knowledge-based content solutions that help an organization's internal and external customers be successful with installed and/or marketed technology products. Through packaged knowledge channels that cover popular multi-vendor products -- and integrate with major CRM, ERM, Self-Service, Self-Help, Help Desk, Call Center, Outsourcing and other support applications; and/or custom content creation and process consulting services -- that provide intuitive help for a company's proprietary or marketed PC/IT/software products -- RightAnswers' offerings enrich the user experience while reducing support costs -- providing a maximum return on technology investments.

RightAnswers offerings include:

      -- RightAnswers Online: hundreds of thousands of Web-based
      resolutions in searchable, end-user friendly Knowledge
      Channels.

      -- RightAnswers on Disk: Contains the same content available in
      RightAnswers' Foundation Channels available on CD.

      -- Your RightAnswers: Customized, Web-based support content --
      for technology companies and large organizations -- created
      faster and more economically than in-house.

      CONTACT: RightAnswers LLC
               Barbara Levin, 415/453-1608
               blevin@rightanswers.com