Press Release

Brio Software Powers Northwest Airlines' Global Business Intelligence Deployment


Business Intelligence Tools and Applications Improve Efficiencies and Maximize Performance Across the Organization

SANTA CLARA, Calif., April 10, 2002 -- Brio Software (Nasdaq: BRIO), a leading provider of next-generation business intelligence tools that help Global 3000 companies achieve breakthrough business performance, today announced that Northwest Airlines (Nasdaq: NWAC) has deployed the Brio Performance Suite TM globally, to improve efficiency and maximize organization-wide performance.

"Over the years we looked at a number of business intelligence tools and applications - but none could deliver the ease-of-use and flexibility of Brio," stated Mary Sweeney, data warehouse consultant, Northwest Airlines. "Brio connects seamlessly with all of our different data sources, which makes it the perfect fit for all of our business intelligence needs."

Northwest Airlines' employees leverage Brio across the entire organization to improve operational performance and to drive faster, more informed decision-making. Key divisions using Brio include:

  • Flight Operations: Employees leverage Brio to gain insight into key airline operations on nearly 1,400 flights daily. Brio delivers immediate access to data from the company's centralized data warehouse, enabling employees to perform queries and analysis to help maximize the efficiency of the overall operation. Actual and scheduled flight logistics are available on a real-time basis to provide detailed information about passenger and cargo distribution.

  • Marketing: Airline employees can quickly view and analyze volumes of data to spot trends, travel patterns and identify customer preferences, which allows Northwest to offer targeted, personalized promotions to each customer -- improving customer loyalty and generating additional revenue opportunities.

  • Finance: Brio is also leveraged internally, to help employees monitor business performance and drive business strategy. Users can view detailed transactional and financial data to monitor the day-to-day costs and expenses that are critical to overall company performance.

  • Maintenance and Engineering: The Maintenance and Engineering Division has incorporated Brio's flexible reporting capabilities into their expansive, distributed Aircraft Maintenance Information System. Employees leverage Brio to track and monitor the day-to-day management of aircraft maintenance as well as to distribute detailed reports to management and staff worldwide -- providing better information for improved decision making.

Other departments leveraging Brio include: Cargo Systems, Audit and Security, Human Resources, Accounting, Pricing, and Information Services.

"We are pleased to be working with one of the most respected airlines in the world," stated Brian Gentile, executive vice president, chief marketing officer, Brio Software. "In leveraging Brio across its many departments, the Northwest Airlines deployment underscores our key strengths in delivering a powerful, flexible and easy-to-use set of tools to maximize organizational productivity and improve overall business performance."

About Northwest Airlines
Northwest Airlines is the world's fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and more than 1,400 daily departures. With its travel partners, Northwest serves nearly 750 cities in 120 countries on six continents.

About Brio Software
Brio Software is a leading provider of next-generation business intelligence tools that help Global 3000 companies achieve breakthrough business performance. Widely recognized as one of the easiest-to-use and deploy solutions in the industry, the Brio Performance Suite expands business intelligence beyond advanced query and analysis technologies to include powerful information delivery through enterprise-class reporting and personalized performance dashboards. Used by nearly 70 percent of the Fortune 100, Brio products empower individuals, workgroups and executives in an organization to turn enterprise information into actionable insight, so superior decisions and business performance result. Founded in 1989, and headquartered in Santa Clara, CA, Brio products and services can be found around the globe at www.brio.com.

The statements in this press release regarding the results and improvements obtained based on the implementation of Brio Software applications within Northwest Airlines are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of 1934, as amended. Such statements are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated. Such risks and uncertainties include, but are not limited to, changes in business strategy, quality and integrity of data inside the Brio applications, limited resources for product installation and integration of the Brio Software applications at Northwest Airlines, specific software versions at Northwest Airline sites, as well as Brio's future product direction and general economic conditions. For a more complete discussion of risk factors that could affect Brio's current and future operating results, see the discussions in Brio's reports filed with the SEC from time to time, including but not limited to Brio's Amended Annual Report on Form 10-K for the year ended March 31, 2001 filed with the SEC on July 24, 2001 and Brio's Quarterly Reports on Form 10-Q for the quarter ended June 30, 2001 filed with the SEC on August 14, 2001, for the quarter ended September 30, 2001 filed with the SEC on November 14, 2001, and for the quarter ended December 31, 2001 filed with the SEC on February 14, 2002.