Siebel eInsurance 7 Delivers Unparalleled CRM Functionality for the Management of Insurance Sales and Service Channels

Comprehensive Out-of-the-Box Industry Functionality Supports All Lines of Insurance for Increased Revenue, Improved Customer Satisfaction, and Lower Operating Expenses

SAN MATEO, Calif. April 23, 2002 - Siebel Systems, Inc. (Nasdaq: SEBL), the world's leading provider of eBusiness applications software, today announced new and enhanced functionality for Siebel eInsurance 7. Specifically designed for the insurance industry, Siebel eInsurance 7 enables organizations to manage multiple sales and service channels-including direct sales, captive agencies, independent agencies, brokers, call center-based customer and claims service organizations, service providers, and field claims adjusters. Its underlying architecture supports all lines of insurance with focused out-of-the-box capabilities for personal lines property and casualty, commercial lines property and casualty, individual life and annuities, and group life and disability.

Reflecting Siebel Systems' proven domain, industry, and technology expertise, Siebel eInsurance 7 provides depth and breadth of functionality in sales, marketing, service, and other customer-touching business processes tailored specifically for the insurance industry, resulting in faster deployments, high rates of end user adoption, and a rapid return on investment. Siebel eInsurance has been selected by industry leaders, including AXA Royale Belge; Canada Life Assurance Company; Country Companies Services, Inc.; Farmers Group, Inc.; Northwestern Mutual Life Insurance Company; Tryg-Baltica Forsikring A/S; and Zürich Financial Services Ltd. as their CRM standard.

Unparalleled CRM Functionality Delivers Compelling Return on Investment

Siebel eInsurance 7 launches the industry's most comprehensive, out-of-the-box eBusiness functionality mapped to support the business processes of the insurance industry. Siebel eInsurance 7 enables all insurance company lines of business to identify and target profitable customers, business segments, and distribution channels and use customer knowledge to sell the right products to the right customers at the right time. Traditionally, product silos have made it difficult to maximize sales potential and optimize channel effectiveness. With Siebel eInsurance 7, insurance companies can increase their products-per-customer ratios through improved cross-selling capabilities. Insurance companies can also optimize their distribution channels through enhanced collaborative selling and sell more effectively across channels by leveraging built-in sales best practices and workflow for opportunity management, activity planning, and incentive management.

In addition, Siebel eInsurance 7 allows organizations to consolidate information from disparate back office systems-such as policy, claims, and billing systems-to provide insurance professionals with a single view of customer portfolios, enabling them to better serve their customers and intelligently cross-sell and up-sell additional products and services.

"We've significantly advanced the support of our distribution network by deploying Siebel eInsurance 7. We were extremely impressed with the speed of implementation-our project was deployed in less than six weeks," said Roy Bubbs, President of MONY Partners. "With the addition of independent brokers, broker dealers, and wholesalers, we needed a better way to manage our distribution channels. The new partner relationship management capabilities of Siebel eInsurance 7 will help us achieve our objectives."

Siebel eInsurance 7 includes enhanced insurance-specific functionality to meet the business challenges that insurance organizations encounter on a daily basis. Benefits of implementing Siebel eInsurance 7 include:

• Advanced business intelligence-Siebel eInsurance 7 features robust policy, claims, and household analytics, enabling insurance companies to leverage the rich data that they capture about their customers to improve sales and service effectiveness, retention, and profitability. Additionally, blending customer information with past loss experience helps insurance companies improve risk profiling and optimization of future loss experience.



• Streamlined communications with agents-Siebel Agent Portal makes it easier for partners to do business with brand owners through improved and more efficient communication of product and customer information over the Web. This ease in doing business translates into improved agent productivity, profitability, and loyalty.



• Improved policyholder retention-Siebel eInsurance 7's sales and service applications for employees, partners, and customers enable all stakeholders to provide and receive world-class service across multiple touchpoints. These applications enable insurance organizations to track the history of claims, inquiries, and other service requests to help quickly resolve customer questions. Service representatives can access important policy and coverage information to resolve customer inquiries, thereby improving customer retention.



• Reduced costs and lowered operating expenses-Siebel eInsurance 7 features workflow and automation tools to help organizations automate complex business processes to reduce cost. Cost reduction is achieved through improved consistency, fewer errors, and increased efficiency. By automating business processes, organizations can also shorten their training times and lower their training costs. Siebel eInsurance 7's out-of-the-box insurance functionality and template-based administration dramatically reduce setup times and total cost of ownership by reducing the amount of customization needed.

"Siebel eInsurance 7 is the most robust and comprehensive multichannel eBusiness application available in the industry," said Ron Young, General Manager of Siebel eInsurance, Siebel Systems. "It provides our customers with unprecedented breadth and depth of industry-specific functionality out of the box and is based on industry best practices as a result of close collaboration with our global customer base. With the Siebel eInsurance 7 applications suite, we are helping our customers increase the value from every customer interaction as well as increase the effectiveness and productivity of their organizations."

Siebel Smart Web Architecture Enables Rapid Deployment and High User Acceptance

Siebel eInsurance 7 is built on the foundation of the Siebel 7 platform. With Siebel 7, Siebel Systems introduced the Siebel Smart Web Architecture, the industry's first and only zero-footprint Web-based architecture that provides high levels of interactivity previously available only from Windows desktop applications. Siebel 7 was built from the ground up to operate in heterogeneous environments and to support integration via an application network, allowing organizations not only to integrate front office and back office systems, but also hundreds of other applications essential to the insurance industry. By offering robust application network support, Siebel eInsurance 7 ensures interoperability with the many applications within an insurance organization's systems environment, including homegrown legacy systems, industry-specific niche applications, and external applications for collaborating with partner systems.

Robust Analytical Capabilities Provide Customer and Business Insight

Siebel eInsurance 7 is also shipping with Siebel Analytics 7, which includes visual, prepackaged, and fully configurable reports and interactive dashboards with best practice metrics for sales, marketing, service, partner management, and executive users. All Siebel Industry Applications deliver tailored and robust analytical and reporting capabilities that provide role-based analytics with insight into customer trends and overall business performance.

Automated Upgrade Path Provides Low Total Cost of Ownership

Siebel eInsurance 7 offers a clear and easy upgrade path for customers, including automated upgrade functionality, resulting in reduced deployment times and the lowest total cost of ownership. Unlike most applications software, Siebel eInsurance 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform.

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Media Contact:

Piper Engels
Siebel Systems, Inc.
Tel.: (650) 477-4153
Email: pengels@siebel.com

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.