Visa Selects Jeeves Solutions to Enhance Web-Based Self-Service

Jeeves Solutions to Help Visa Increase Consumer Credit Card Applications and Deliver Targeted Customers to Visa's Financial Institution Business Members

EMERYVILLE, Calif., May 29, 2002 -- Jeeves Solutions(TM), the enterprise software division of Ask Jeeves(R), Inc. (Nasdaq:ASKJ), today announced that Visa USA, Inc., the world's leading payment brand and largest consumer payment system, has selected Jeeves Solutions' self-service technology for its corporate Web site. Called the "Visa Card Advisor," Jeeves Solutions will direct consumers to requested information about Visa Issuer's consumer credit cards.

Visa joins a growing list of market and industry leaders, including Nike, Nestle, Dell and Ford, that rely on Jeeves Solutions to deliver superior Web-based self-service throughout the customer relationship lifecycle. Visa is the world's leading payment brand and has a worldwide market share of over 60 percent, greater than that of all other major payment cards combined.

"When people come to Visa's site in need of information, it's important to quickly provide access to the products and services that meet customers' payment needs," said Claudio Pinkus, president of Jeeves Solutions. "Visa saw a real opportunity to accomplish this goal with Jeeves Solutions, while also enhancing customer satisfaction and increasing conversion through a more informed, personalized card selection experience."

Through a question and answer interaction, the "Visa Card Advisor" will lead customers to relevant products by asking them questions such as "What special features are you interested in?" or "How would you rate your credit history?" By connecting customers to the answers they seek, Visa expects to enhance customer satisfaction and increase conversion rates. The "Visa Card Advisor" can be found at Visa USA's Web site, www.visa.com/apply.

"Visa has a long history of successfully developing new products and providing customers with excellent service," added Pinkus. "Now, they are taking a leadership role in Web-based self-service. Jeeves Solutions' enables Visa's customers to interact with its business partners intelligently and independently. This is an excellent step forward for Visa and for all of Visa's customers."

About Jeeves Solutions

Jeeves Solutions is a leading provider of enterprise class question answering technology that delivers Connected Self-Service and essential customer intelligence. Through an intuitive interface that connects customers with the information, products and services they are looking for, Jeeves Solutions uses sophisticated Analytics to deliver critical, customer-driven information to corporations. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Jeeves Solutions helps companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies. Corporate customers including British Telecom, DaimlerChrysler, Dell, Nestle, Nike and the State of Washington use Jeeves Solutions.

A division of Ask Jeeves, Inc., based in Emeryville, Jeeves Solutions may be contacted at www.jeevessolutions.com or by calling 1-877-4-JEEVES.

About Ask Jeeves

Ask Jeeves is a leading provider of natural language question answering and advanced search technologies. The company offers these technologies through two business units: Web Properties and Jeeves Solutions. Web Properties operates a top 20 media property that delivers one-to-one marketing by connecting interested users with relevant advertisers. In addition to its Web sites which include Ask Jeeves at Ask.com and Teoma.com, Ask Jeeves also syndicates its monetized search technology to a network of affiliate partners.

Ask Jeeves is based in Emeryville, California, with offices in New York, Boston, New Jersey, Los Angeles and London.

NOTE: Ask Jeeves is a registered trademark of Ask Jeeves, Inc., Jeeves Solutions is a trademark of Ask Jeeves, Inc., and Teoma is a service mark of Ask Jeeves, Inc. Other marks may be the property of their respective owners.

Contacts:

Ask Jeeves, Inc.
Jessica Hoffman
+1-510-985-8181
jessica@askjeeves.com

Michele Mehl
+1-425-398-8222
mmehl@jeevessolutions.com