Documentum Achieves Highest Ranking in Strategic Information Technology Investment Study

Documentum Named Top Choice for Web Content Management in Multinational Companies

PLEASANTON, Calif., Oct. 18, 2002 --Documentum (NASDAQ: DCTM), the leading provider of enterprise content management (ECM), today announced that the Documentum ECM platform received the highest overall score for web content management in a recent study conducted by the Helsinki School of Economics. The Helsinki School of Economics and Business Administration (HSEBA) is considered one of the top business schools in Europe and offers one of Europe's most respected international master of business administration (MBA) Programs. The study evaluated four market-leading web content management solutions, and Documentum outperformed its nearest rival by more than 100 percent. The Documentum platform received the highest scores for business efficiency, business integration, information technology (IT) costs and group work support.

The study was based on an assessment framework that can be used to justify and evaluate IT solutions, while taking into account subjective and intangible criteria, such as an organization's values, goals and objectives. The methodology is detailed in "Evaluating Strategic IT Investments: An Assessment of Investment Alternatives for a Web Content Management System," a recently published report, which is available at . The report also analyzes the complexities of assessing costs and benefits for IT investment and outlines other methods used to evaluate strategic IT investments.

"Our framework takes into account the subjective and uncertain characteristics of strategic IT investments. Any strategic investment process employs individual and organizational values and preferences, goals and objectives and decision alternatives as an input. After interviews with a cross section of decision makers, users and IT staff at our case study organization, a goal hierarchy was defined and four web content management products were evaluated," said Professor Hannu Kivijarvi, one of the authors of the report. "In this case, our analysis shows Documentum as having the best solution for managing web content for global companies."

"Return on investment (ROI) remains a major focus for organizations investing in any infrastructure software and web content management is no exception. This report adds significantly to the overall understanding of how to evaluate strategic IT investments, which is a key variable in ROI assessment. Documentum is pleased to have this prestigious validation of the value we deliver to customers," said David Milam, executive vice president and chief marketing officer for Documentum.

About Documentum

Documentum is the industry's leading enterprise content management provider, automating the production, exchange and personalization of all types of content, making it easier for the Global 2000 to gain competitive advantage by connecting employees, business partners and customers, worldwide. Built on an Internet-scale, XML-enabled and standards-compliant platform, Documentum products manage Web content, power portals, enable collaborative commerce, and solve regulatory content challenges. Over 300 partners across all major industries, including high tech, pharmaceutical, healthcare, consulting services, government, manufacturing, financial services, automotive, retail, and consumer goods, build and implement specialized applications using Documentum's content management infrastructure. For more information, visit Documentum on the Web at

NOTE: Documentum and the Documentum logo are trademarks or registered trademarks of Documentum, Inc. in the US and throughout the world. All other company and product names are used for identification purposes only and may be trademarks of their respective owners. Documentum cannot guarantee completion of any future products or product features mentioned in this document, and no reliance should be placed on their availability. Printed in the U.S.A.

In addition to historical information contained herein, this news release contains forward-looking statements that involve risks and uncertainties. The company's future actual results could differ materially from the forward-looking statements discussed herein. Factors that could cause or contribute to such differences include, but are not limited to, those discussed from time to time in the company's public reports filed with the Securities and Exchange Commission, such as those under "Risk Factors" included in the company's annual report on Form 10-K for the fiscal year ended December 31, 2001 as well as the company's other public reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise these forward-looking statements.

CONTACT: Bonnie Harris of B3 Communications, +1-415-332-5816, or , for Documentum; or Pat Menchaca of Documentum,
+1-925-600-5593, or

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