ClickSoftware Releases the Integration Between ClickSchedule 7.1 and mySAP™ CRM 3.1Demonstrating faster customer response and appointment scheduling at SAPPHIRE® 2002 Lisbon, September 4-6 LISBON, Portugal - September 3, 2002 - ClickSoftware (NASDAQ: CKSW), the leading provider of service optimization solutions, released the integration of ClickSchedule, its optimized scheduling solution, with the mySAP® Customer Relationship Management (CRM) Release 3.1 e-business solution. This integration provides mySAP CRM 3.1 customers the ability to rapidly deploy the industry-leading appointment booking and scheduling optimization capabilities of ClickSchedule. The offering extends the collaboration between ClickSoftware and SAP AG established and successfully proven in SAP® R/3®, and leverages the mySAP CRM 3.1 built-in Business Connector to ClickSchedule. Using ClickSchedule, call center representatives using the mySAP CRM 3.1 Customer Interaction Center can more efficiently offer service appointment times that best suit the customer and can be fulfilled at the lowest cost to the company. Additionally appointment re-scheduling can be optimally accomplished to minimize impact to customer satisfaction and service efficiency. "Organizations have to balance the time and cost of implementing new technology with the need to continue their core work, and respond to customer demands for help in the most efficient and effective way," said Corey Leibow, Chief Operating Officer at ClickSoftware. "ClickSchedule integration for mySAP CRM 3.1 further enables customers to more quickly realize their return on investment while at the same time offers improved customer service. Our relationship with SAP further increases the value that customers can derive from our complementary solutions." ClickSchedule includes scheduling policies, workflow, escalation alerts, and user-interface editing, which are integrated with mySAP CRM 3.1. Software installation requires no further development or programming, so business managers can easily configure a tailored solution for mySAP CRM 3.1 for fast deployment. SAP will demonstrate the integration of mySAP CRM 3.1 with ClickSchedule at SAPPHIRE® 2002 Lisbon, September 4 - 6. Attendees can view demonstrations of the solution in SAP Booth DP 04 RM and learn additional information about ClickSchedule and service optimization at ClickSoftware Booth RM 3.5, Hall 3. About ClickSoftware The company is headquartered in Campbell, CA. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com SAP, mySAP, SAPPHIRE, R/3 and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements. Contacts Simon Morris |