DecisionOne Deploys for Online Sales Force Automation

Leader in IT Support Standardizes Its 120 Person North American Sales Team on's Enterprise Edition

SAN FRANCISCO, Sept. 9, 2002 --, the market leader in online customer relationship management (CRM), today announced that DecisionOne, the largest independent provider of technology deployment and support for the digital world, has standardized its North American sales operations on's Enterprise Edition. With 4,000 employees throughout North America, DecisionOne chose for its rapid, cost-effective deployment and ability to offer offline access for its mobile sales personnel. After an implementation period of approximately 25 business days, DecisionOne was up and running on and able to create a singular, company-wide view of its sales process.

Prior to implementing, DecisionOne utilized a variety of different non-integrated tools to capture sales and customer information. This process made it challenging and time consuming to generate accurate, comprehensive reports on demand. The company realized it needed a single, centralized system to be used by the entire sales team in order to maintain up-to-date customer information and be able to share it with others on a real-time basis. To meet the aggressive implementation timeline, DecisionOne needed a solution that would not put additional demands on its IT resources.

"We needed an online CRM solution that delivered immediate benefit to our sales team without any barriers like high cost, long implementation, or the complex design of traditional CRM products," said Chris Larsen, executive vice president of sales and marketing for DecisionOne. " delivers an easy-to-use tool that our employees require to be effective, along with the reporting functionality that helps executive management assess and grow our business -- all without requiring any significant, upfront investments in software, hardware or consultants."

"Savvy organizations like DecisionOne are realizing that online CRM provides the functionality they need without the cost and lengthy implementation of conventional CRM applications," said Marc Benioff, chairman and CEO of "We are pleased that DecisionOne selected, and is benefiting so quickly from the power and ease of the Enterprise Edition." currently has more than 5,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (Nasdaq:SEBL), PeopleSoft (Nasdaq:PSFT), Oracle (Nasdaq:ORCL), and SAP (NYSE:SAP) combined.

About builds and delivers enterprise applications as scalable online services. The product suite -- Professional Edition, Enterprise Edition, and Offline Edition -- gives companies a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. has received considerable recognition in the industry, including two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, is headquartered in San Francisco, with offices in Europe and Asia. customers include Autodesk, Bertelsmann Services, Dow Jones Newswires, Ericsson Microelectronics, Fujitsu Technology Solutions, Kikkoman Corp., Le Meridien, Paymentech, PMI Mortgage Insurance, Putnam Lovell NBF, Siemens PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia.

About DecisionOne

Serving more than 50 percent of Fortune 1000 companies, DecisionOne is dedicated to providing technology deployment and support for the digital world and is the largest independent provider of multivendor information technology services in North America. The company offers a variety of services to assist companies in managing their technology infrastructures to compete in the digital marketplace, including Planning & Consulting Services, Call Center Services, Deployment & Support Services, Network Services and Logistic Services. Headquartered near Philadelphia, Pa., the company employs more than 4,000 professionals, providing technology support to customers across North America through an extensive network of service locations.
    More information on DecisionOne services can be found on the company's Web site at (


             Kari Moe, 415/901-7062