Survey Finds arcplan, Inc. Customers Develop, Implement, and Maintain Business Intelligence Solutions Quicker than Industry Average; arcplan dynaSight Product Positioning Reinforced

WAYNE, Pa., Feb. 11, 2003 -- arcplan, Inc., a leading business intelligence (BI) solution software provider, today released its 2002 Customer Survey results indicating arcplan customers using its dynaSight BI software develop applications in one-third of the time compared to the industry average.

Similarly, dynaSight customers enhance their applications in response to evolving business needs in less than half the time indicated per industry average.

"These results reinforce what we've known for years -- that our user-friendly technology enables company's to get their business intelligence solutions up and running long before those using similar products in the industry," said Robert Koolen, Vice President, Marketing, arcplan, Inc. "And its intuitive and flexible development environment makes maintenance a snap."

The survey, sent out December 2002 to assess the efficiencies of the dynaSight platform, asked customers:

Q. How long did it take you to create and implement your first dynaSight application?

A. On average, arcplan customers take less than three months (2.97 months) to implement and develop applications with dynaSight. This compares favorably to the industry benchmark of 8.8 months for packaged applications and 9.0 months for custom developed applications reported in The Data Warehouse Institute (TDWI) 2002 report: "The Rise of Analytic Applications: Build or Buy?"

Q. How long did it take before you made the first modifications, driven by evolving business user needs?

A. On average, arcplan customers make enhancements to their dynaSight applications in just over one and one-half months (1.59 months). Responses to the same question in a recent DM Review 2002 Readership Survey reported the average useful life of an application to be just over three and one-half months (3.72 months).

"Our customers develop sophisticated analytic applications in one-third of the time, and manage to keep them current in response to evolving information needs driven by business, in less then half the time compared to industry benchmarks," said Koolen. "This means tremendous productivity improvements for our customers, with better analytic applications quickly delivered and maintained, to support business performance management."

Furthermore, customer comments reinforced arcplan's current positioning within the BI market space, noting ease and speed of development, versatility/flexibility of the platform, and access to multiple and disparate data sources as enduring strengths of the arcplan dynaSight solution.

Continued Koolen: "We expect to further accelerate the speed of development for our customers with the addition of our new content repository, arcplan Bridges, due out later this year, so watch this space!"

arcplan's customers include Fortune 500 companies in the automotive, chemical, consumer products, energy, food and beverage, healthcare, high tech, insurance and financial services, pharmaceutical, retail, services, telecommunications and utilities industries. Customers were not pre-screened for this survey.

About arcplan, Inc.

arcplan is a globally successful software developer whose solutions enable companies to bridge business initiatives and IT resources for maximum productivity and competitive advantage. With arcplan's business intelligence platforms, IT and business professionals can create web-based applications that require no programming to build or IT intervention to use.

dynaSight, arcplan's flagship business intelligence platform, helps IT get critical intelligence quickly to business users with rapid development of analytic applications and seamless connectivity to a broad range of data sources, leveraging existing IT investments. Its highly intuitive interface enables users at any level of the organization to easily obtain, analyze and act on information.

arcplan has more than 1,500 customers and 200,000 users worldwide. Headquartered in Dusseldorf, Germany and Philadelphia, PA, arcplan delivers its solutions through a global direct sales force and a network of more than 135 service and implementation partners in 30 countries. For more information, visit


      CONTACT: arcplan, Inc.
               Kate Lord, 616/451-9216