Baan Launches New SupportEye Knowledge-Based Diagnostic Expert System

-- Major new knowledge-based expert system, leveraging ESI technology, provides a diagnostic platform that enhances support services offering to Baan's global customer base

-- Supports Baan's new 'Measure Up!' program aimed at helping organizations optimize their enterprise performance improvement

HANNOVER, Germany, March 12, 2003 -- CeBIT -- Baan, the leading enterprise application provider for industrial enterprises and part of Invensys plc, has launched its major new iBaan SupportEye knowledge-based diagnostic platform. The new iBaan SupportEye solution will provide Baan customers with a range of next-generation service scans and tools to help them achieve optimum results from their Baan solutions.

iBaan SupportEye enhances Baan Global Solution Services' Standard Support program by enabling Baan users to execute a Standard System Check-up via the Internet for a proactive overview of the performance of their Baan systems. Baan support professionals can then review the check-up results with users to understand how the Baan application is being used and help them better ensure that it is fully leveraged with all other key business components. The launch of this new solution is in line with Baan's new 'Measure Up!' program, a major new business performance improvement initiative aimed at helping discrete manufacturers measure, monitor, analyze and manage business processes to optimize their enterprise-wide business performance.

For supporting quotes from senior Baan and alliance member executives, and from major users of the solution, and for further information on iBaan SupportEye, please view http://www.baan.com/home/press/modulepress/228326.

SOURCE Baan

Web Site: http://www.baan.com/home/press/modulepress/228326

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