Southern Company selects Intergraph's Solution for Mobile Workforce Management

InService to provide flexible dispatch environment and optimal scheduling of routine service work

HUNTSVILLE, Ala., May 14, 2003 - GeoSpatial World 2003 - Intergraph Mapping and Geospatial Solutions announced today that Southern Company, the premier super-regional energy company in the southeastern United States, has purchased InService(tm) for enterprisewide mobile workforce management. Southern Company is the parent firm of five southeastern electric utilities: Alabama Power, Georgia Power, Gulf Power, Mississippi Power and Savannah Electric. Through these utilities, the company serves 4 million customers across a 120,000-square-mile service territory spanning most of Georgia and Alabama, southeastern Mississippi and the panhandle of Florida.

InService will streamline dispatching and scheduling for routine service work. It will be Southern Company's platform for all field service work, involving approximately 1,200 mobile users, 120 dispatchers and 480 Web-based supervisory dispatch seats. Without operator intervention, InService's autodispatch capability will perform same-day workload balancing of elements, such as crew location, shortest route, type of work, cost of service, customer priority and time. The utility will be able to optimize scheduling of its daily orders, which average 14,000, with a peak volume of approximately 24,000. Southern Company also plans to use InService to dispatch and manage complex work orders and outage management events that originate from existing systems.

InService was chosen to replace the company's legacy system for the following reasons: 1) InService is flexible and open, allowing Southern Company to use HTML and Java Scripting to create forms and associated business logic on a mobile platform; 2) Map data from different sources can be easily ported into InService and will look the same to users whether the platform is dispatch, mobile or Web; and 3) Map-based routing gives users the ability to view proposed routes quickly and further optimize crew response.

Prior to purchasing, Southern Company tested InService in its Business Application Testing Lab to evaluate how successfully the solution would integrate into the company's IT infrastructure.

According to Bruce Townsend, product analyst, Automated Resource Management System, Southern Company, "By further automating processes for our field crews and dispatchers, InService enables them to spend more time performing customer-focused field work and allows us to maintain our goal of leading the industry in customer satisfaction."

Arthur Spencer, executive vice president of Utilities & Communications, Intergraph Mapping and Geospatial Solutions, said, "Our InService solution ideally matches Southern Company's automated dispatch and scheduling requirements. We are extremely pleased that our mobile workforce management solutions will enable Southern Company to provide better customer service while maximizing the return on its geospatial data investment."

Intergraph Mapping and Geospatial Solutions Intergraph Mapping and Geospatial Solutions is a leading geospatial solutions provider for the following markets: local, state, and federal government; transportation; utilities; communications; location-based services; photogrammetry; remote sensing; cartography; and military and intelligence. For more information, visit www.intergraph.com/imgs.

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Intergraph is a registered trademark and InService is a trademark of Intergraph Corporation. Other brands and product names are trademarks of their respective owners.

FOR FURTHER INFORMATION:
Rita Roberts, Media Relations
256-730-1430 or rgrobert@ingr.com