Crystal Decisions Builds Performance Management System for Alderwoods Group

PALO ALTO, CA, Oct. 2, 2003 - Crystal Decisions, a global provider of business intelligence software and services today announced that Alderwoods Group, Inc. (NASDAQ: AWGI), the second largest funeral services provider in North America, is standardizing on Crystal Decisions technology to ensure enterprise-wide transparency. Crystal Enterprise allows executives to quickly and easily produce interactive views of business data for enhanced insight and decision-making.

Alderwoods Group can now obtain comprehensive data access, rich report design features, and superior development tools enabling users to quickly transform almost any data into interactive content, then integrate it into enterprise applications and efficiently share it in Microsoft Office documents and portals.

Mr. Ross Caradonna, Executive Vice President and Chief Information Officer said, "Alderwoods Group selected the Crystal Enterprise Premium product suite based on its high level of functionality, which supports the convergence of business intelligence and enterprise reporting. Alderwoods Group is rich in data, and the implementation of Crystal Enterprise will significantly improve our ability to make rapid and effective business decisions."

Bill Gibson, Chief Operating Officer for Crystal Decisions said, "We are pleased to have this opportunity to work with the Alderwoods Group, a leader in their industry. They will use our technology to improve decision making capability and add new value for their shareholders."

For More Information

For more information on Crystal Decisions technologies and services, phone 1-800-877-2340 (North America) or 1-604-681-3435 (International), or visit the Crystal Decisions Web site at http://www.crystaldecisions.com.

About Alderwoods Group, Inc.

Launched on January 2, 2002, the Company is the second largest operator of funeral homes and cemeteries in North America. As of June 14, 2003, the Company operated 792 funeral homes, 167 cemeteries and 61 combination funeral home and cemetery locations in the United States, Canada and the United Kingdom. The Company provides funeral and cemetery services and products on both an at-need and pre-need basis. In support of the pre-need business, it operates insurance subsidiaries that provide customers with a funding mechanism for the pre-arrangement of funerals. Company information can be found at http://www.alderwoods.com.

About Crystal Decisions

Crystal Decisions is a leading global provider of business intelligence software and services with more than 15 million licenses shipped. Since 1984, Crystal Decisions has powered winning organizations with one of the fastest ways for employees, partners and customers to access the information they need to make the best decisions and ultimately reduce costs and increase productivity. The Crystal brand is among the most trusted names in enterprise reporting and more than 360 Independent Software Vendors (ISVs) have standardized on Crystal Decisions' solutions. Headquartered in Palo Alto, Calif., Crystal Decisions has more than 30 offices worldwide and can be found on the Internet at http://www.crystaldecisions.com.

    For Further Information, Contact
    Ian Galbraith, Crystal Decisions
    (604) 974-2370
    ian.galbraith@crystaldecisions.com

Crystal Decisions, Crystal Reports and Crystal Enterprise are trademarks or registered trademarks of Crystal Decisions, Inc. in the U.S. and/or other countries. All other trademarks or registered trademarks referenced are the property of their respective owners.

SOURCE Crystal Decisions Inc.