BellSouth Announces Web-Based Tool Giving Customers Helpful Information on Basic Phone Service RepairsBellSouth (R) Web Repair Service provides self-help tips that can save time, money ATLANTA, Sept. 4, 2003 -- BellSouth (NYSE: BLS) announced today a new Web-based tool giving residential customers useful information and guidance to handle basic telephone service problems, such as noise on the line, inability to receive calls or loss of dial tone. The tool, named BellSouth (R) Web Repair Service, provides customers with "Quick Troubleshooting Tips" to determine possible causes of their phone service problem and to address the causes in a timely manner. Using the troubleshooting information, customers may match their service trouble with a likely solution in real time, potentially saving them time and money for repairs. The "Quick Troubleshooting Tips" can be downloaded free or printed out at http://www.bellsouth.com/fixquick . BellSouth (R) Web Repair Service also provides detailed information on BellSouth service agreements for maintenance of inside wire and equipment, so customers will have handy reference materials regarding available coverage of problems. Many basic telephone service problems result from a faulty jack, poor-quality inside wiring, or defective equipment -- be it a phone, fax machine, security system and others. Often, those problems may be resolved by following the basic step-by-step information found on the repair service site. "BellSouth (R) Web Repair Service is a practical and easy-to-use service feature because it has the right information in the right form to really benefit customers," said Rod Odom, president-Network Services at BellSouth. "If customers follow the tips and guidance provided online, they're likely to resolve many basic problems themselves. If not, customers should certainly call one of our Residential Service Centers, and we'll resolve it there." Customers are encouraged to download or print out the "Quick Troubleshooting Tips" at http://www.bellsouth.com/fixquick before any services problems occur, review the information and keep it handy for future reference. "When the customer has downloaded or printed out the Quick Troubleshooting Tips in advance, it takes only a few minutes to use," said Richard Burns, BellSouth vice president whose team led development of the new tool. "These Tips can help the customer avoid situations that may result in charges for repairs that were outside a service agreement. They are also an additional way for BellSouth to provide the excellent service our customers expect." Contact numbers for BellSouth's Residential Service Centers can be found at http://bellsouth.com/fixquick . To learn more about BellSouth's tradition of service, visit the new "Service Excellence" site under the "About Us" tab of the Corporate Information Center on http://www.bellsouth.com/ . About BellSouth Corporation BellSouth Corporation is a Fortune 100 communications services company headquartered in Atlanta, Georgia, serving more than 44 million customers in the United States and 14 other countries. Consistently recognized for customer satisfaction, BellSouth provides a full array of broadband data solutions to large, medium and small businesses. In the residential market, BellSouth offers DSL high-speed Internet access, advanced voice features and other services. BellSouth also offers long distance service throughout its markets, serving both business and residential customers. The company's BellSouth Answers(SM) package combines local and long distance service with an array of calling features; wireless data, voice and e-mail services; and high-speed DSL or dial-up Internet service. BellSouth also provides online and directory advertising services through BellSouth(R) RealPages.com(SM) and The Real Yellow Pages(R). BellSouth owns 40 percent of Cingular Wireless, the nation's second largest wireless company, which provides innovative data and voice services.
MEDIA CONTACT:
Al Schweitzer
BellSouth
404-529-5046
al.schweitzer@bellsouth.com
SOURCE BellSouth Corporation
Web Site: http://www.bellsouth.com
http://www.bellsouth.com/fixquick
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