DaimlerChrysler; Ingersoll-Rand; Uno Restaurant; and Wella Group Join Pilot Software's List of Customers

Increased focus on strategy-driven organizations and business effectiveness make performance management a top corporate imperative

MOUNTAIN VIEW, Calif., September 24, 2003— Pilot® Software, a provider of custom, open and flexible performance management solutions, today announced that DaimlerChrysler (www.daimlerchrysler.com); Ingersoll-Rand (www.irco.com); Uno Restaurant (www.unos.com) and Wella Group (www.wella.com) have joined Pilot's growing customer base. In addition, based on customer feedback and industry research, Pilot cites an increased focus on strategy-driven organizations and business effectiveness as a key driver of the growing need for its performance management solutions.

"Because Pilot's solutions are ultimately driven by feedback from our customers, the company we keep is incredibly important to us," said Jonathan D. Becher, president and CEO of Pilot Software. "We are not only honored to help these leading companies reach their corporate objectives, but are also looking forward to their real-world feedback critical to the future success of Pilot's performance management solutions."

The addition of DaimlerChrysler; Ingersoll-Rand; Uno Restaurant and Wella Group comes hand-in-hand with an increased demand for Pilot's performance management solutions, aimed at helping resource-strained companies take their business analytics investments to the next level by ensuring that day-to-day tactics are contributing to overall corporate objectives.

"While performance management is a top initiative for many organizations, companies with limited resources must find innovative ways to achieve their performance management goals in a cost-effective manner," said Mark Smith, chief executive officer & senior vice president of research at Ventana Research. "To achieve these seemingly impossible goals, companies should examine performance management solutions that subscribe to an open, modular and incremental approach to performance management."

A performance management solution can help companies become more effective by aligning business units, operational processes and individuals with pre-defined goals and objectives, born of a common strategy. With the continual loop of insight provided by performance management solutions, companies can easily manage their ongoing effectiveness to improve overall performance against their goals and objectives.

About Pilot Software

Pilot Software provides custom, flexible and open performance management solutions — the culmination of 20+ years of development and industry expertise, and feedback from more than a thousand deployments — that enable executives, managers and employees alike to attain company goals and objectives by rapidly aligning day-to-day execution with overall corporate strategy. Offering sales, marketing and services expertise, and a complete array of performance management technologies — including scorecards; dashboards; analysis & reporting; and modeling & integration — Pilot Software allows companies to choose only those elements of its solution needed to augment their existing technology portfolios and implement successful performance management. Customers include Coors Brewing Company, The Boeing Company, General Services Administration, LendingTree, Pacific Life Insurance, and Swiss Re.

Pilot Software was founded in 2002 and has headquarters in Cambridge, Mass. and Mountain View, Calif. The company is privately held with funding from Excelsior Venture Partners III, LLC, a private equity fund managed by U.S. Trust; G-51 Capital, a Texas-based venture capital firm; and individual investors. Pilot Software can be reached at (650) 230-2830. More information about Pilot Software is available at www.pilotsoftware.com.

Media Contact:
Aimee Quemuel 
Ventaja Communications, Inc.
(415) 753-9005
PR@pilotsoftware.com