TIBCO Software Inc. Extends Business Activity Monitoring (BAM) Leadership With TIBCO OPsFactor(TM)

New Product Helps Companies Understand Business Impact of Operational Processes

PALO ALTO, Calif., May 18, 2004 -- TIBCO Software Inc. (Nasdaq: TIBX), a leading enabler of real-time business and the world's largest independent business integration software company, today announced the availability of TIBCO OpsFactor(TM) 1.0. TIBCO OpsFactor gives users superior visibility into business operations that are being orchestrated by TIBCO's business integration software through the creation of dashboards that visually display real-time information, operational metrics and key performance indicators that reflect business goals and conditions.

TIBCO OpsFactor helps operational business and IT managers clearly understand the performance and impact of processes so they can be proactive in adjusting resources to support business objectives. TIBCO OpsFactor leverages TIBCO(R) BusinessWorks, TIBCO's real-time business integration platform, as the source for process content. By incorporating its own palette of monitoring and measurement tasks into the TIBCO BusinessWorks modeling environment, TIBCO OpsFactor lets users add activity sensors to any step or sub-step in a process, define threshold levels so exceptional events and conditions can be identified, and configure "rollup rules" so related metrics can be aggregated and assembled into meaningful information and alerts. All of this can be performed without leaving the TIBCO BusinessWorks interface, and without visually or logically affecting established process definitions. This is because TIBCO OpsFactor can extract information about the composition of tasks and processes (such as specific characteristics and metadata schema) and then let users map that data to performance metrics and scorecards.

"Organizations that invest to automate and optimize business processes have a need to increase visibility over those processes to better understand their business impact," Larry Calabro, principal, Deloitte Consulting. "Visibility into business information flowing over these processes not only ensures adequate business performance and service levels, but also helps managers understand the nature of business change rapidly enough to adapt processes for competitive advantage."

TIBCO OpsFactor is a new addition to TIBCO's business optimization solution set, which gives people a complete understanding of their organization at all times so they can continuously improve performance and profitability and derive more value from the real-time information and processes enabled by TIBCO's business integration and enterprise backbone solution sets.

TIBCO OpsFactor rapidly generates monitoring models, scorecards and dashboards with minimal effort and time. Key components include:

-- An embedded light version of TIBCO(R) BusinessFactor 4.2: The server provides central persistence for, and end-user access to, the aggregate and detail monitor events of processes and steps. The TIBCO BusinessFactor server also performs email alerting based on personalized metric threshold conditions.

-- Palette design module: Plugs into TIBCO BusinessWorks for fast definition, instrumentation and deployment of a monitoring application;

-- Personalized browser-based BAM desktop: Alert management, scorecards, profile editor and customization control;

-- An advanced analysis client: A dynamic and interactive interface that presents process data so users can easily identify, explore, and address performance issues. Users can analyze operations in context of business objectives, past performance, and current conditions.

"With the introduction of TIBCO OpsFactor, TIBCO is continuing its commitment to BAM and evolving the category," said Scott Fingerhut, general manager of Business Optimization products, TIBCO Software Inc. "While most competitors are still looking to launch their first stable BAM product and have no production customers, we've been a pioneer in this space with technology and products that have been delivered and deployed successfully for years."

Pricing and Availability

TIBCO OpsFactor (patent pending) is a solution available now and with pricing starting at $125,000 per server.

About TIBCO Software

TIBCO Software Inc. is the leading independent business integration software company in the world, demonstrated by market share and analyst reports. In addition, TIBCO is a leading enabler of Real-Time Business, helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of Real-Time Business, what TIBCO calls The Power of Now(R), to over 2,000 customers around the world and in a wide variety of industries. For more information on TIBCO's proven business integration, business optimization, and enterprise backbone solutions, TIBCO can be reached at +1-650-846-1000 or on the Web at http://www.tibco.com. TIBCO is headquartered in Palo Alto, CA.

NOTE: TIBCO, the TIBCO logo, The Power of Now, TIBCO BusinessWorks, TIBCO BusinessFactor, TIBCO OpsFactor, and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

SOURCE TIBCO Software Inc.

Web Site: http://www.tibco.com