Chapter 1: Introduction 1

Goals of the Project 3

Overview of Major Results 11

Summary 17

Chapter 2: The Genral Technology: Terminal Characteristics 18

Terminal Types 18

Terminal Characteristics 25

General Conclusions 27

Chapter 3: Problem Characteristics for the Management Decision System 29

Identifiable problem Characteristics 30

Frameworks for Decision making 34

Major Phases of Decision Making 36

Literature on Decision Making 37

Chapter 4: Former Decision-Making Process 41

Environment 41

Task Description 43

Process Description 49

Bottlenecks in the Format Process 54

Conclusions 58

Chapter 5: Former Process in the Context of the Framework 59

Cell 1: Intelligence/Generation 60

Cell 2: Intelligence/Manipulation 62

Cell 3: Intelligence/Selection 65

Cell 4: Design/Generation 68

Cell 5: Design/ Manipulation 70

Cell 6: Design / Selection 72

Cell 7: Choice/Generation 73

Cell 8: Choice/ Manipulation 75

Cell 9: Choice / Selection 76

Conclusions 77

Chapter 6: Implementation 78

System Description 78

Design and Implementation 101

Introduction of the MDS System 103

Chapter 7: Impact of the MDS on the Decision Structure 109

Model of the New Decision Process 110

Changes in the Decision-Making Core 114

Time-Graph of the New Decision Process 115

Chapter 8: Detailed Impact of the Management Decision System 120

Detailed Impact by Cell 121

Conclusions 129

Chapter 9: Overview of Experimental Findings 130

Specific impacts 132

Management Decision System Requirements 137

Chapter 10: MDS-The Future 144

Intelligence 145

Design 145

Choice 146

Intelligence Systems-Access to the Decision-Making Process 147

Appendix A. Introduction 157

Systems Configuration 162

The Visual-Display Device Used 165

Conclusions 171

Appendix B. Software Goals 172

Systems Goals 172

Implementation Strategy 174

Implementation-Hardware 177

Appendix C. Software Architecture 180

Management Decision System- Functional Structure 180

Management Decision System- General Description 182

Management Decision System- Specific Description 186

Appendix D. Detailed Observations-Decision-Making Process with the Management Decision System 193

Summary of Detailed Observations (A) 193

Detailed Observations (B) 196

Conclusions (C) 210