Keen and Scott Morton, 1978

Peter Keen and Michael Scott Morton argued in 1978, "A DSS is more a service than a product. Since the problem can only partially be structured, and since managers grow in their understanding and needs over time, a DSS must constantly grow and evolve as the user adapts and learns. This is its very nature and implies much for the construction of such a system, the kind of software used, and, more importantly, the way it is implemented and maintained in the organization itself" (pp. 58-59).

from Keen, Peter G. W., and Michael S. Scott Morton. Decision Support Systems: An Organizational Perspective. Reading, MA: Addison-Wesley Publishing Company, 1978.

appeared in DSS News, March 3, 2002, Vol. 3, No. 5