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Mintzberg, 1971

Henry Mintzberg (1971) noted "The management scientist can learn to help the manager to the extent he can develop an understanding of the manager's work and the manager's information. To date, strategic planners, operations researchers, and information system designers have provided little help for the senior manager. They simply have had no framework available by which to understand the work of the men who employed them, and they have had poor access to the information which has never been documented. It is folly to believe that a man with poor access to the organization's true nerve center can design a formal management information system." (p. B109)

from Mintzberg, H. "Managerial Work: Analysis from Observation." Management Science, Vol. 18, No. 2, Oct. 1971, pp. B97-B110.

appeared in DSS News, April 14, 2002, Vol. 3, No. 8