Peters and Waterman, 1982

In their book "In Search of Excellence: Lessons from America's Best-Run Companies", Tom Peters and Bob Waterman wrote "We are struck by the importance of available information as the basis for peer comparison. Surprisingly, this is the basic control mechanism in the excellent companies. It is not the military model at all. It is not a chain of command wherein nothing happens until the boss tells somebody to do something. General objectives and values are set forward and information is shared so widely that people know quickly whether or not the job is getting done--and who's doing it well or poorly. (p. 266)"

from Peters, T. J. and R. H. Waterman, Jr., In Search of Excellence: Lessons from America's Best-Run Companies, New York, NY: Harper & Row, 1982.

appeared in DSS News, July 7, 2002, Vol. 3, No. 14