Decision Support Systems Wisdom

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Lawler and Rhode, 1976

"Briefly stated, to contribute to good decisions information and control systems should:

  1. Produce measures that are complete, objective, and influenceable by whatever is being measured.
  2. Use standards set by decision makers or someone who is knowledgeable.
  3. Have the decision maker or some other credible person act as the discriminator.
  4. Provide information to the decision maker.
  5. Provide some sort of motivation for the decision maker to use the information.
  6. Provide data rapidly and at an appropriate time interval.
  7. Avoid information overload.
  8. Present data in an understandable form and language (p. 190)."

from Lawler, Edward E, and John Grant Rhode. Information and Control in Organizations. Pacific Palisades, California: Goodyear Publishing Company, 1976.

appeared in DSS News, December 17, 2000, Vol. 1, No. 17