Global risk management firm leverages NetSuite for success

Custer Battles Runs Complex Cross-Continental Operations Without Spending Millions; Revenue Grows From $1 Million to $100 Million in 13 Months Utilizing NetSuite

SAN MATEO, Calif., Sept. 30, 2004 -- NetSuite, Inc., today announced that Custer Battles, a global risk management firm with operations on five continents, has reported unprecedented success in using NetSuite to automate its entire business operations, ranging from financials, sales, employee and candidate management, to Web presence in real-time. Most notably, NetSuite enables Custer Battles to run its Iraq operations without millions of dollars of infrastructure investment such as a dedicated satellite line. In addition, NetSuite's breakthrough customization technology has allowed Custer Battles to tailor NetSuite to fit its specific needs in the high-risk environment.

"Without NetSuite, it would have been impossible for us to operate efficiently in Iraq," said Todd Vandawater, Director of Sales at Custer Battles. "Utilizing NetSuite's complete hosted enterprise system was a lifesaver for us; otherwise Custer Battles would have had to build a dedicated satellite line in Iraq at the cost of millions of dollars. There was no other provider in the market that met our requirements." For more information please go to:

Launched in 2001 by two former Army Rangers, Mike Battles and Scott Custer, Custer Battles relied primarily on QuickBooks to manage its financials and keep track of its equipment and employees, and used e-mail to manage sales and marketing. Even before Custer Battles received the contract to secure the Baghdad International Airport, it was clear from the beginning that QuickBooks would not meet the company's growing needs. With headquarters in Rhode Island, an office in Washington, D.C. and field operations in Central Africa, in Afghanistan and in the Middle East, an easily deployed, scalable Web-based complete business application was required. Receiving the contract to provide security in a hostile environment, which lacked critical infrastructure, hastened what was an inevitable decision to choose NetSuite.

Custer Battles uses all of NetSuite's ERP, CRM and Web site functionality in its operation and has realized greater benefits than originally anticipated. These key benefits include:

* The ability to deploy the application within a matter of hours to support employee/payroll management and logistical operations.

* Millions of dollars in savings on satellite infrastructure investment as a result of NetSuite's hosted solution, which allowed real-time access to shared data without investing in satellite equipment necessary to develop a VPN.

* Accurate compliance with federal procurement and export regulations as a result of NetSuite's ability to customize to fit its specific needs in Iraq.

* Real-time and accurate audit of US contractors and subcontractors in Iraq, which are subject to complex government audits.

* Error-free application for complicated payroll for personnel working in Iraq.

"We have gone from a million dollar revenue company to a hundred million dollar revenue company in the time span of 13 months -- and NetSuite was one of the major contributing factors to that growth," said Vandawater. "NetSuite will always give us a competitive edge. We were able to streamline the vetting process using the NetSuite application and thus have been able to build a database of candidates according to their capabilities. This will be a competitive differentiator for us in future contracts as we will be able to get up to speed more quickly than the competition."

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-up. Finally, NetSuite's patent-pending "real- time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit:

About Custer Battles

Custer Battles is the leading provider of tailored risk management solutions. Their suite of services is designed to allow senior management teams to understand the risk environment and identify profitable courses of action to maneuver with minimal exposure to risk. Client service offerings including business intelligence, global risk consulting, emergency support services, due diligence and litigation support, are designed to cover the full spectrum of risk management and mitigation, which can be applied collectively or individually to fit the client's specific needs. For more information about Custer Battles visit

SOURCE NetSuite, Inc.

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