Decision Support Q & A

How important is flexibility for a DSS?
by Dan Power
Editor, DSSResources.com

In the early years of computerized decision support, Keen (1980) and Sprague and Carlson (1982) argued there was a need for building flexibility into the design of a decision support system. DSS was viewed as an adaptive design process. In Turban's influential DSS textbook (cf., fourth edition in 1995, p. 280), he abridged Sprague and Carlson's comments and ignored the nuances in their original analysis. Students in many DSS classes beginning in 1988 likely memorized that flexibility is very important and needed for a DSS. So is DSS flexibility important and a requirement for modern DSS? If so, what does flexibility mean?

Read the full article here.

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