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Book Contents
Ch. 3
Analyzing Business Decision Processes
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Audit Questions
- What decision or decision process led managers to consider developing or improving a DSS?
- Has the firm examined relevant business processes from a customer service and information technology perspective?
- What are the most important decisions made by managers in the company?
Questions for Review
- What is meant by terms like decision process, decision problem and decision situation?
- What are 5 elements of a decision situation?
- What are the steps in the General Decision Process Model?
- Do managers differ in the way they make decisions? If so, are the differences important in designing DSS?
Questions for Discussion
- Can decision-making be improved? How do we know a computerized decision aid is needed?
- Why do DSS analysts need to understand decision behavior? Should DSS analysts actually study specific decision behaviors in the organizations where they work?
- How do DSS analysts reconcile competing models or decision frameworks? Can DSS analysts bias decision-making by overly structuring and rationalizing decision-making?
- Can all managerial decisions benefit from computerized decision support?
- Who makes decisions in organizations? Are decisions made by a single individual or by groups?
Decision Process Flowcharting Exercise
Develop a process flowchart for the IBM Credit Corporation business decision process that evaluated customer's requests for financing. See the flowcharting symbols explanation.
Internet Exercise
Conduct a search using Excite for articles on Business Process Reengineering and Process Redesign. Visit www.brint.com and conduct a search at that site. What Web sites have articles on these topics?
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