Ch. 5
Designing and Evaluating DSS User Interfaces

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Keen, Peter G. W. and Michael S. Scott Morton. Decision Support Systems: An Organizational Perspective. Reading, MA: Addison-Wesley, Inc.

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Shneiderman, B. Designing the User Interface: Strategies for Effective Human-Computer Interaction. (2nd edition) Reading, MA: Addison-Wesley, 1992.

Silver, M.S. "Decisional Guidance for Computer-based Decision Support," MIS Quarterly, 15, no. 1 (March 1991), pp. 105-122.

Sprague, R.H. and E. D. Carlson. Building Effective Decision Support Systems. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1982.

Turban, E. Decision Support and Expert Systems: Management Support Systems (Third Edition). New York: Macmillan Publishing Co., 1993.

Whitten, J. L., Bentley, L. D. and Barlow, V. M. Systems Analysis and Design Methods (3rd ed.) Burr Ridge, IL: Irwin, 1994.