PeopleSoft Positioned as Top Challenger in META Group CRM Market Evaluation

PeopleSoft Recognized for CRM Strategy, Core Technology and Integration Capabilities, Reputation and Execution

PLEASANTON, Calif. - July 22, 2002 - PeopleSoft Inc. (Nasdaq: PSFT) today announced that it has been ranked as the lead challenger in META Group's (Nasdaq: METG) most recent METAspectrumSM for Customer Relationship Management (CRM). The METAspectrum evaluation provides an objective assessment of companies providing CRM application suites. After a rigorous review process, PeopleSoft was positioned as the leading challenger in the evaluation based on an analysis of more than forty critical vendor presence and performance criteria.

PeopleSoft offers a comprehensive suite of CRM applications that provide real-time integration, analytics and access for customers, employees, suppliers and partners across the extended enterprise. As a result, organizations can tie together customer relationship management processes and data, analyze customer behavior in real time, and provide seamless access to customer information anytime, anywhere - all through a standard web browser. These capabilities enable organizations to implement CRM as an enterprise strategy, turning every customer interaction into an opportunity for improved service or incremental revenue.

"CRM technology and business strategy has evolved significantly during the past two years," said Steve Bonadio, senior program director, META Group, Inc. and author of METAspectrum for CRM Application Suites. "Through 2002/03, organizations will accelerate CRM suite investments to broaden CRM technology exposure across multiple business functions and lines of business, improve customer information/data management, and minimize risks associated with managing multiple vendor relationships and disparate customer systems and databases. Today's CRM leaders exhibit excellence in several key areas: customer life-cycle management vision, ecosystem investment strategy, execution, feature/function depth, mind share, technology and architecture, value management, vertical coverage, and viability."

"PeopleSoft continues to take market share away from the competition, said Ram Gupta, executive vice president, Products and Technology for PeopleSoft. "PeopleSoft's focus on CRM as an enterprise strategy and our ability to deliver functionally rich solutions with comprehensive integration across business processes give us a unique advantage in the market.

METAspectrum is a structured methodology that enables clients to accelerate their understanding of IT product and service markets by leveraging evaluation criteria and subcriteria that are tailored and weighted to the unique characteristics of the CRM market. METAspectrum charts and tables are based on a thorough review of market, vendor, and competitive dynamics, enabling clients to visualize the relative positioning of IT vendors and target specific areas of discussion in synergy with their evaluation processes - ultimately driving better purchase decisions. The METAspectrum methodology incorporates several simple, dynamic themes to optimize META Group's ability to offer market and vendor evaluations.

About PeopleSoft

PeopleSoft (Nasdaq: PSFT) is the world's leading provider of application software for the real-time enterprise. PeopleSoft pure Internet software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft's integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management and Financial Management. More than 4,700 organizations in 140 countries run on PeopleSoft software. For more information, visit us at

About META Group

META Group (Nasdaq: METG) is a leading research and consulting firm, focusing on information technology and business transformation strategies. Delivering objective, consistent, and actionable guidance, META Group enables organizations to innovate more rapidly and effectively. Our unique collaborative models help clients succeed by building speed, agility, and value into their IT and business systems and processes. Connect with for more details.

Media Contacts:

Leslie Johnson
PeopleSoft Inc.

Dave Faupel
Porter Novelli