Speedware Introduces Media Symposium Analytics

Business intelligence solutions provider offers Nortel Symposium users a powerful alternative to conventional reporting tools

MONTREAL, (QUEBEC) May 20, 2003 - Speedware Ltd., a global provider of business intelligence solutions, today announced the release of Media Symposium Analytics, an extension of its powerful OLAP technology, that offers advanced dashboard reporting to Nortel Symposium Computer Telephony Integration (CTI) technology users.

Speedware's latest release is designed to facilitate the decision-making process of contact center managers, by providing a powerful analytic solution that instantly plugs into their Nortel Symposium system and allows them to easily analyze their call center data. By providing Nortel Symposium users with a clearer perspective on their data, Media Symposium Analytics is ultimately geared to helping call centers improve their operational performance and strengthen customer relationships.

Media Symposium Analytics offers call center managers a user-friendly dashboard interface that helps visualize performance through intuitive charts and graphs. Media's powerful OLAP technology also allows users to seamlessly compare their Nortel Symposium CTI data with other key contact center technologies such as ACD, IVR, Workforce Management, CRM, and ERP, to obtain a complete picture of all aspects of their call center performance. Speedware's solution enables users to store a greater amount of historical data, providing them with a more comprehensive source of information to identify trends in agent performance and customer behavior.

"This provides readily accessible information in a form we really need to manage our telephone operations," says David Randall, IT Director from Primecare Primary Care, a Speedware Customer and Nortel Symposium user. "Speedware's strengths in analytical tools are an excellent complement to our Nortel Symposium system. Media's insightful interface can help us easily understand how our call center resources are performing, while allowing us to quickly identify opportunities to improve our operations."

Speedware will be an exhibitor at the upcoming Technology Trade Show hosted by the Help Desk Institute (Montreal Chapter) on Wednesday, May 21st 2003 at the Centre Mount-Royal in Montreal. There, Speedware will unveil its latest technology, Media Symposium Analytics, to call center professionals from the province of Quebec.

About Speedware

Speedware Corporation (TSX: SPW) is a provider of innovative software tools and services for business intelligence, application development and ERP solutions. Speedware's headquarters are in Montreal and it has a distribution network spanning 35 countries. Celebrating over 25 years in business, Speedware provides professional consulting services and award-winning support to ensure its customers' ongoing success. For more information, visit Speedware Corporation at http://www.speedware.com .

This press release includes forward-looking statements, including statements relating to the Company's marketing strategy, future sales growth, profitability, competitive position, and release of new products. The words "plan", "expect", "believe", "intend", "anticipate", "forecast", "target", "estimate" and similar expressions identify forward-looking statements. Forward-looking statements are based on assumptions made by and information currently available to the Company. Investors are cautioned that these forward- looking statements are neither promises nor guarantees, and are subject to risks and uncertainties that may cause future results to differ materially from those expected. Such risks are detailed in the Company's various filings with securities regulators. The Company does not undertake to review or update these forward-looking statements.

SOURCE Speedware Corporation Inc.