BURLINGTON, Massachusetts, October 20, 2011 /PRNewswire/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, welcomes service and workforce management experts from across the country to ClickConnect North America 2011, its annual North American user conference, which will take place in Ft. Lauderdale on October 24th-26th.

Companies representing a wide variety of industry verticals will focus on improving the service experience they give to their customers while reducing the operational costs as well as leveraging the investment in enterprise mobility and workforce management solutions to gain competitive advantage. The inaugural PartnerConnect event will also take place at the conference. ClickSoftware's partner community has grown rapidly and PartnerConnect provides a dedicated environment for systems integrators to engage and share ideas with ClickSoftware's executive team on future technology initiatives.

ClickConnect presents the opportunity for the conference's delegates to network with industry peers, ClickSoftware experts, partners and industry analysts, and to exchange valuable business and technology thought leadership. Highlights will include:

Fresh and dynamic customer stories including those by Alliance Inspection Management and Questar Gas

In-depth functionality sessions led by ClickSoftware

The opportunity for delegates to try new and existing solutions in the designated solution zone which will feature event sponsors

Insight into the ClickSoftware solution roadmap

Presentation of awards to customers

"The growth of the event each year demonstrates the ever-increasing significance of enterprise mobility and service management to businesses that are looking to improve customer services and operational efficiency," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "A particular highlight for me will be the presentation of awards to customers that have enjoyed outstanding success using ClickSoftware's solutions."

Three companies will receive awards recognizing ten years of partnership, innovation and noteworthy Service Optimization strategies. Other awards will be handed out for Recognition of Service Excellence and Mobile Visionary.

Accenture, Brother, Diabsolut, Honeywell, Intermec, LeadentEdge, Motion Computing, Motorola, Navteq, NetMotion Wireless, Pitney Bowes, SageQuest, SAP and Sybase pledged their support for the event with sponsorship.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, creates business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com.