SAN FRANCISCO, CA, Dec. 23, 2004 -- Salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that it has been named one of the Top 100 Innovators by Red Herring, a media company whose mission is to cover innovation and entrepreneurial activity. The award honors 100 companies that have made their mark with critical contributions in technology, marketing, sales, service, financing or human relations. Salesforce.com has helped to create a tipping point for on-demand computing with its award-winning CRM service and approximately 12,500 customers and 195,000 subscribers worldwide.

Red Herring's editorial staff evaluated over 1200 submissions from 900 companies, using a careful analysis of financial data as well as subjective criteria, including quality of management, execution of strategy, and dedication to research and development. Other companies named on the Top 100 Innovators list include Cisco Systems (NASDAQ: CSCO), Hewlett Packard (NYSE: HPQ), IBM (NYSE: IBM), Google (NASDAQ: GOOG), and Sun Microsystems (NASDAQ: SUNW).

"Selection for the Innovation 100 puts a company in an elite group. The editors worked hard to identify the companies who will benefit from the important technology trends in the coming year," said Joel Dreyfuss, Editor-in-Chief of Red Herring.

"Everything we do revolves around driving customer success," said salesforce.com Chairman and CEO Marc Benioff. "Their needs drive our innovation. Our customers needed integration and we responded with sforce, the world's first on-demand integration platform. They wanted customization, they asked to create whole new on-demand application and we introduced the Customforce.com toolkit so that anyone can customize CRM without any program experience required. Right now we're working on the 18th generation of our service as we continually innovate to meet our customers' requirements."

For more than five years, salesforce.com has been executing on its vision of the "End of Software" and the beginning of the era of customer success. With the release of its Winter '05 product suite, including the new Customforce.com on-demand customization toolkit, salesforce.com has created a new standard for building and delivering on-demand applications to track and manage customer information. Customforce.com enables authorized users to customize CRM or service solutions to track and manage unique data and processes without having to learn complicated programming commands.

The Red Herring Top 100 Innovators Award adds to an impressive list of industry accolades earned by salesforce.com. Salesforce.com has won the PC Magazine Editor's Choice award and the Codie Award for Best CRM Solution for the past three years and was a recipient of the Gartner CRM Excellence Awards in 2003. Aberdeen Group honored salesforce.com with three consecutive Top 10 CRM Implementation awards from 2001-2003. InfoWorld previously named salesforce.com a 2004 Technology of the Year, as well as Best Hosted Application. CRM Magazine also named salesforce.com a 2004 market leader across enterprise, mid-market and small business CRM.

About salesforce.com

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce.com (http://www.salesforce.com) and Supportforce.com (http://www.supportforce.com), the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. Salesforce.com and Supportforce.com are built on the sforce client/service integration platform and include the Customforce.com toolkit for complete on-demand customization. Sforce (http://www.sforce.com) and Customforce.com (http://www.customforce.com) allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications. As of October 31, 2004, salesforce.com manages customer information for approximately 12,500 customers and approximately 195,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

About Red Herring

Red Herring covers technology innovation, venture financing, and the deals that make a difference. Its award-winning journalists go deeper, providing a comprehensive, critical analysis of what's new and why it matters. Red Herring covers the business trends with insight that counts, serving today's entrepreneurs and the technology of tomorrow. Head to www.redherring.com for articles, newsletters, and research reports that matter. Red Herring Conferences are open only to CEOs and select senior executives.

Salesforce.com is a registered trademark of, and sforce, Customforce.com and Supportforce.com are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Salesforce.com
Jane Hynes, 415-901-5079
jhynes@salesforce.com