Global Crossing's Video Endpoint Management Service simplifies videoconferencing
* Optimizes employee productivity, communication and customers' system up-time
* Delivers real-time, proactive monitoring
FLORHAM PARK, N.J., July 19, 2006 -- Global Crossing (Nasdaq: GLBC) today announced it has added Video Endpoint Management Service to its collaboration services portfolio. The service enhances workflow and employee productivity, eliminates unnecessary network administration typically associated with videoconferencing, and eases the complexity of monitoring global enterprise customers' videoconferencing endpoints.
Using uCommand(R), Global Crossing's award winning customer Web portal, multinational enterprises can monitor and manage their videoconferencing equipment at any time, and from anywhere in the world, to conduct fault resolution, upgrade software and dispatch maintenance. This capability mitigates operational challenges, improves service levels and minimizes the need to devote internal technical staff to videoconferencing application support. By using Video Endpoint Management, enterprises can expend fewer resources managing their videoconferencing infrastructure and can focus more time and attention on their strategic business goals.
"Global Crossing has been providing video-bridging services for more than 14 years," said Anthony Christie, Global Crossing's chief marketing officer. "Now, while leveraging our experience and private IP backbone, Video Endpoint Management Service makes video networks easier to use by managing a customer's videoconferencing endpoint equipment."
Video Endpoint Management Service also expands the current Managed Solutions portfolio offering by providing real-time, 24 x 7 video endpoint and network monitoring. It gives customers improved root cause analysis capabilities that diagnose transport versus equipment errors. As a result, customers experience less downtime and may improve communication, workflow, and employee productivity.
Monitored via Global Crossing's flagship IP VPN service, Video Endpoint Management Service helps reduce the duration of system outages. Monitoring includes equipment testing on request and proactive trouble notification with automated alerts. The service provides remote CODEC rebooting, software updates and patches, maintenance dispatch, and remote electronic testing for call speed, frame rate, network jitter and packet loss."
Videoconferencing helps geographically dispersed teams achieve business goals and remain competitive, while helping them maximize efficiencies and control costs.
Global Crossing offers IP video services as part of its converged IP solution, supporting ISDN and IP-based endpoints for videoconferencing services. Global Crossing's award-winning iVideoconferencing, a high- performance, reliable and economical solution for international videoconferences, allows customers to place ISDN calls directly on Global Crossing's IP network and transports them directly to service nodes around the world. With iVideoconferencing, video calls perform better and are more reliable than those placed through traditional ISDN-originated connections. Customers typically enjoy between 40 and 70 percent cost savings on their videoconferences for international routes.
Frost & Sullivan, a global growth consulting company, awarded Global Crossing's iVideoconferencing services its 2005 Product Differentiation Innovation Award for the European market. According to Frost & Sullivan, Global Crossing's iVideoconferencing service will be a catalyst for the next growth phase in IP, enabling customers worldwide to easily and gradually make the transition from ISDN to IP videoconferencing.
ABOUT GLOBAL CROSSING
Global Crossing (Nasdaq: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 28 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit http://www.globalcrossing.com for more information about Global Crossing.
Statements in this press release about expected future events and financial results are forward-looking and subject to risks and uncertainties that could cause the actual results to differ materially, including risks referenced from time to time in the company's filings with the Securities and Exchange Commission. Global Crossing undertakes no duty to update information contained in this press release or in other public disclosures at any time.
Press Contacts Tom Topalian + 1 973 937 0154 PR@globalcrossing.com
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