KMXperts to bundle KnowledgeBroker's KnowledgeBases with their new product, Knowledge Management for Magic (KMM)

WASHINGTON, July 28, 2004 -- KnowledgeBroker, Inc. (KBI), a leading Help Desk Computer Support KnowledgeBase provider, today announced that they have signed an agreement with KMXperts to bundle KBI's Computer Support content with KMXperts new product release: Knowledge Management for Magic (KMM). Users will get a first look at this new system at the Remedy User Group (RUG) meeting in Washington DC this week.

This joint offering, for Remedy BMC's Magic Service Desk Technicians and End Users, helps companies save time, reduce costs and increase the efficiency of their support operation.

"KnowledgeBroker's KnowledgeBases add a seamless foundation of support to the KMM System," said Russ Tolley, Vice President of Business Development for KMXperts. "Companies will be able to realize an immediate ROI by leveraging the expert knowledge in KBI's content and the efficiency of KMM's search. Furthermore they will be able to develop and incorporate their own company specific content into KMM."

KnowledgeBroker licenses one of the largest proprietary KnowledgeBases of prepackaged support content for Help Desk Technicians and End Users. KBI's KnowledgeBases provide users immediate answers to problems with 150 Desktop and Internet Applications, Operating Systems, Hardware and Legacy Products.

"Sharing vital information rapidly throughout a company and its customer base is critical for growth and service," said Brad Stanley, Managing Director for KnowledgeBroker. "This exciting partnership addresses this need with a cost effective solution."

Knowledge Management for Magic (KMM) plugs easily into any Magic Service Desk implementation. Organizations who must provide critical support can conquer long call times, lengthy resolutions times, and inconsistent or outdated resolutions. Armed with the KMM, support personnel can support new technologies quickly, find the information users need accurately and quickly -- and capture new knowledge for future use. KMM also allows web self-help customers to quickly find the information they need, decreasing call volumes into the support center and improving customer satisfaction.

About KMXperts, Inc.

KMXperts is leading provider of knowledge management software enabling help desks and support centers increase customer satisfaction, improve employee efficiency and lower operating costs. With more than a decade of experience, KMXperts' staff has implemented and supported knowledge tools for over 700 customers, including Fortune 500 companies. For more information visit

KnowledgeBroker Inc.

KnowledgeBroker, Inc. (KBI) is a leading supplier of knowledge-based computer support solutions for Help Desk Technicians and End User self-help. Established in 1992, KBI's proprietary step-by-step solutions were developed as an off shoot of KnowledgeBroker's professional Help Desk experience. KBI content is deliberately designed to take time out of the support process by quickly and concisely resolving 'How-To' questions, Error Messages, and Problem Conditions. For more information, visit

All product and company names herein are trademarks of their respective owners.

SOURCE KMXperts, Inc.; KnowledgeBroker, Inc.

Web Site:

Russ Tolley
     KMXperts, Inc.
     +1 (801) 358-0070

     KnowledgeBroker Contact:
     Gail Wetmore
     KnowledgeBroker, Inc.
     +1 (626) 441 0702

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