HandySoft announces more than 40 Federal and DOD Agencies using BizFlow Business Process Management (BPM) software

National Institutes of Health's Office of Human Resources (NIH OHR) streamlines 27 HR offices into one by improving and standardizing various 'e-HR' processes

VIENNA, Va., Aug. 9, 2004 -- HandySoft Global Corporation, a leading provider of business process management (BPM) solutions, today announced that more than 40 federal government agencies are using BizFlow(R), HandySoft's award-winning business process management (BPM) platform. The sale of a multi-million dollar enterprise contract to a federal government agency helped fuel HandySoft's 40 percent quarter-over-quarter revenue growth for Q1 2004.

Department of Defense clients for HandySoft now include divisions of the Army, Air Force, the Marines, multiple Intel agencies, and the Pentagon. In the civilian sector, some of HandySoft's federal government customers include: the Centers for Disease Control and Prevention (CDC); the Centers for Medicare and Medicaid (CMS); the Department of Energy (DOE); the Department of Justice (DOJ); the Food and Drug Administration (FDA); the National Highway Traffic Safety Administration (NHTSA); National Institute of Allergy and Infectious Diseases (NIAID); the Office of Human Resources of the National Institutes of Health (NIH); the National Institute for Standards and Technology (NIST); the Office of Housing and Urban Development (HUD); and the U.S. Patent and Trade Office (USPTO).

More specifically, the National Institutes of Health's Office of Human Resources (NIH OHR), part of the US Department of Health and Human Services (HHS), is using business process management as the platform for their Web- based workflow management system used throughout NIH OHR to track all personnel actions in near real-time. Through the use of BizFlow, nine critical HR functions have been automated including: changes in work schedules; employee awards; job classification; leave without pay processes; recruitment and selection; return to duty; separation and resignation; special pay processes; and career changes. Others are being created for staggered release.

The NIH OHR used BizFlow software to develop a Workflow Information Tracking System (WiTS) that enables HR to streamline and standardize its business processes, and monitor and track individual work items from initiation through completion. WiTS compartmentalizes tasks performed by HR staff into activities, the activities are then aligned and sequenced according to predetermined work (flow) requirements.

"NIH had 27 different institutes and centers (ICs), each with their own HR office. We were able to streamline the 27 HR offices into one OHR, standardize our processes and improve knowledge management and training using business process management," said Robert Hosenfeld, Director, OHR, NIH.

Thus, WiTS has been released to the 10 Operations Branches of the Client Services Division and will soon be released to the remaining OHR Divisions. Future expansions and enhancements include read access for interested ICs and administrative communities; ability to electronically transmit HR documentation, forms, and other materials; electronic signatures (with authentication) to facilitate the transmission of HR materials, and system access from the NIH Portal.

"Our workflow solution improves customer service and communication between HR and stakeholders by facilitating and expediting transmission of and communications pertaining to OHR cases," said K. P. Murphy, Director, Strategic Programs Division, OHR, NIH.

"BizFlow is supporting important e-government initiatives, including enhanced correspondence tracking, e-grant management, enterprise HR modernization, procurement process improvement, product life-cycle management for capital requisition requests, and security clearance automation," said Stuart Claggett, chief operating officer at HandySoft. "Our BPM technology is not only helping provide easier access and integration to government information residing in disparate legacy systems, but it is also automating critical government processes and institutionalizing best practices across government agencies to meet important objectives."

About HandySoft Global Corporation

HandySoft Global Corporation is the premier provider of configurable software solutions that simplify and automate business processes; capture and enforce best practices; improve productivity and quality while reducing costs; integrate information technology; and foster collaboration among employees, customers, and partners.

The foundation for HandySoft's industry and departmental solutions is BizFlow(R), the award-winning platform for business process management, automated workflow, and collaboration. BizFlow offers complete capabilities for building and managing automated business processes, including tools for designing and monitoring the processes, presenting and accessing work, integrating existing IT systems, and administering the platform itself. As a global solutions provider, HandySoft Global is headquartered in Vienna, VA, with offices in Australia, Japan, London, and Korea with strategic partner representation throughout the world. HandySoft has implemented process management solutions at hundreds of sites worldwide. For more information call 703-442-5600, email or visit

HandySoft, the HandySoft logo, BizFlow, and BizFlow Accelerator Suites are trademarks of HandySoft Global Corporation. All other trademarks are the property of their respective owners.

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     Dennis O'Connor
     Peter Arnold Associates (for HandySoft)

     Sarah Hedges
     HandySoft Global Corporation

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