Text Analytics 6.0 platform drives unified business intelligence

Powerful Platform Systematically Processes Unstructured Text for Analysis

BOSTON, Aug. 16, 2004 -- ClearForest Corp., a provider of text-driven business intelligence solutions, today announced availability of its Text Analytics 6.0 platform. By enabling organizations to analyze unstructured text and enterprise data simultaneously, ClearForest's 6.0 platform makes unified business intelligence a reality.

Currently, much of an organization's enterprise intelligence exists as customer call center forms, technician service notes, contracts or product warranty claims. These unstructured text documents reside in legacy database systems as well as in enterprise CRM, content or knowledge management systems.

"In the last two years, it has become clear that text is the missing piece in understanding the business of an organization," said Susan Feldman, IDC's VP for Content Technologies." Customers communicate their frustrations, as well as their suggestions for product or service improvements in email and on the phone. This text is lost if enterprises confine their analysis only to the data they collect. By analyzing the text of customer email and CRM system text, businesses can detect problems before they become headaches, forestall litigation, or plan new products that meet customer needs. Joining that analysis to the business analytics they already use creates a more complete picture of what actually is happening. Corporations ignore the text they have stored in email, CRM systems or voicemail at their peril."

New developments include system management software, an administrative dashboard, upgrades to development tools and integrated extraction-categorization capabilities. In combination with ClearForest Analytics, these enhanced extraction capabilities provide increased levels of depth and accuracy, enabling organizations to turn free text into a source for enterprise analytics.

Release 6.0 may be deployed as a stand-alone analytic application supporting specific queries, visual analytics and reports, or fully integrated within an existing Business Intelligence system such as those offered by Cognos or Business Objects. Examples of unstructured text sources include web-based news articles or research as well as other electronic formats such as emails, PDF, Excel spreadsheets and PowerPoint.

"We've spoken to a growing number of companies who are struggling with an overwhelming amount of free-format text, said Jay Henderson, Director of Product Marketing. We believe we provide the best possible solution -- a comprehensive platform that enables enterprises to systematically structure valuable unstructured content so that it can be processed along with enterprise data for business intelligence applications."

ClearForest Product Suite:

-- ClearForest Tags: Sophisticated tool set for accurate tagging and categorization of text

-- ClearForest Industry Modules: Deep industry-specific tagging and analytics capabilities to meet market requirements for custom expertise

-- ClearForest Analytics: An analytic system specifically designed for text analysis that adds value to organizations' existing business intelligence tools.

About ClearForest

ClearForest Corporation is a provider of text-driven business intelligence solutions, supplying the analytical bridge between two previously disconnected worlds of information -- unstructured text and enterprise data. In allowing both to be analyzed simultaneously, ClearForest makes unified business intelligence a reality. Our award-winning solutions enable customers such as Dow Chemical, Eastman Chemical, Reuters, Elsevier Science and International Finance Corporation to turn large volumes of contextually-based information into proactive business intelligence.

Corporate headquarters are in Boston, MA with offices in New York, NY, and Or Yehudah, Israel. For more information, please visit

SOURCE ClearForest Corporation

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