REDWOOD SHORES, Calif., Nov. 12, 2008 -- Oracle today unveiled Oracle CRM Gadgets for Sales - the first of the new Oracle CRM Gadgets that provide secure access to enterprise application data and services, as well as deliver a productive user experience through a combination of personal information, Internet content, phone conversations and enterprise data.

With the unique capability of combining corporate data from an organization's CRM system and public data from the Internet, Oracle CRM Gadgets for Sales keeps the sales force better informed and manages user data seamlessly. The gadgets enable access of enterprise data even when disconnected from the network and updates user data automatically once a network presence is sensed.

Focused on the key activities and data required by sales professionals, Oracle CRM Gadgets for Sales are mini-applications with productivity-enhancing features that give quick access to critical business information without the need to launch a browser, log in, or navigate through a series of screens to access data.

Availability and Details for Oracle CRM Gadgets For Sales

Oracle CRM Gadgets for Sales is scheduled to be available as a free download to Oracle(R) CRM customers with existing contracts. Terms, conditions and restrictions apply.

Based on open industry standards and ready for use on virtually any desktop operating system or web browser, the Oracle CRM Gadgets for Sales supports all versions of Oracle's Siebel CRM (7.7 and above) and Oracle CRM On Demand.

Pre-built integration with Oracle Contact Center On Demand enables Oracle CRM Gadgets for Sales users to make phone calls using their existing phones and captures the call information directly into the CRM system, providing analysis for sales managers to run their organizations more effectively.

Oracle CRM Gadgets for Sales includes several features to assist Administrators in the management and deployment of the gadgets. The gadgets make use of existing user credentials and existing application interfaces. This release includes a badge-based installer that enables deployment of gadgets from a central website and a Gadget Tune-Up Tool that configures gadgets to work with Siebel CRM customers' specific instances and configurations without the need for coding or changes to the existing Siebel CRM application.

Future releases of Oracle CRM Gadgets with browser-based capabilities and an SDK to allow customers to build rich Internet gadgets in-house are currently planned.

Individual gadgets include:

-- My Contacts Gadget: Presents users with simple means of searching and interacting with the contacts from their Siebel CRM or Oracle CRM On Demand application. Users can click-to-email and click-to-call their contacts, as well as search for contacts across multiple Internet bases and social networking sites.

-- Top Accounts Gadget: Provides a mash-up of key account management data from the Siebel CRM or Oracle CRM On Demand system together with Internet-based content. Up-to-date news concerning the user's account is accessed via equity market updates and RSS feeds, keeping a sales person informed of public events and information impacting their customers.

-- Top Deals Gadget: Gives users real-time insight into the status of sales opportunities that are scheduled to close in the current reporting period. Users can easily monitor their deal flow directly from their computer desktop.

-- Search Gadget: Available only for Siebel CRM, this gadget provides customers with a desktop-based search tool to search the data and content in their Siebel CRM application quickly and easily. Users can search against the entire CRM database or specific sub-collections of data.

-- Oracle Sales Quota Gadget: Supplies real-time information for current quarter sales pipeline, target for the quarter and the quota achieved to date. This gadget is also available only for Siebel CRM.

"Oracle is, once again, pushing the boundaries of Social CRM innovation with the launch of Oracle CRM Gadgets," said Oracle Senior Vice President of CRM Anthony Lye. "Oracle CRM Gadgets for Sales' ability to aggregate relatively isolated CRM information in the enterprise with late-breaking business data from the web and phone calls is an unparalleled addition for our customers' CRM and sales arsenal."

Supporting Resources

-- Oracle Social CRM (http://www.oracle.com/applications/socialcrm/index.html)

-- Oracle CRM Blogs

(http://blogs.oracle.com/crm/)

-- Oracle CRM Gadgets for Sales (http://www.oracle.com/applications/crm/siebel/crm-gadgets.html)

-- Siebel CRM (http://www.oracle.com/applications/crm/siebel/index.html)

-- Oracle CRM On Demand (http://crmondemand.oracle.com/en/index.htm)

-- Oracle Call Center On Demand (http://crmondemand.oracle.com/en/products/call-center/index.htm)

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