SAN BRUNO, Calif., Jan. 7, 2009 -- InQuira, Inc., a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management, today announced that International Game Technology (NYSE: IGT), a global company specializing in the design, development, manufacturing, distribution and sales of computerized gaming machines and systems products, has selected InQuira to help transform their customer service experience. IGT will leverage InQuira's Knowledge Management software platform and customer service application expertise to provide faster, more effective support solutions for IGT's Web self-service customers and call center agents.

InQuira's Knowledge Management platform includes industry-acclaimed support for capturing, authoring and refining support-oriented content through a systematic workflow and publishing cycle, as well as intelligent search technology that discerns user intents and applies full natural-language approaches for matching searches to available content. InQuira's intelligent search module is particularly well-suited for customer service applications because it analyzes all search words for relevance, not just the keywords. In addition, InQuira's Knowledge Management platform continually analyzes the user's experience to not only pinpoint missing content topics, emerging customer intents and successful and unsuccessful self-service routines, but also reward and encourage effective content authoring. The InQuira Knowledge Management platform will provide IGT with a consistent, continuously-improving knowledge base for web self-service and agent-assisted support that increases the ability for customers to self-serve and shrinks the volume of escalations to call centers agents.

"We want our customer service experience to consistently improve while keeping pace with the innovations we are introducing," said Jack Angelo, VP of Systems Services, IGT. "That's why we invested in InQuira's Knowledge Management platform, Web self-service application and seamless integration with SAP's CRM system for our customers and call center agents."

IGT is one of the industry's largest providers of stand-alone and networked gaming systems for casino operators. IGT's innovations include its MegaJackpots(TM) wide-area progressive networks of games, linking casinos together for larger jackpots, including Megabucks(R), Wheels of Fortune and other multi-site casino games. The company's server-based gaming initiative is revolutionizing the way gaming floors are managed, enabling operators to reconfigure the gaming experience and floor layouts from a central point.

"We applaud IGT for investing in their customers' and agents' experiences, and for looking at the impact this will have on the long-term success of the company," said Mike Murphy, CEO of InQuira. "InQuira's Knowledge Management platform has become the backbone for dozens of global support organizations intent on both harmonizing the delivery of support knowledge across all customer touch points, and driving up user satisfaction while reducing the cost of customer support."

About InQuira

InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.