ETSA Utilities awards Intergraph contract for outage and mobile workforce management system

Intergraph's InService integrates with ClickSoftware to optimize field resource use

HUNTSVILLE, Ala., Jan. 5, 2005 - Intergraph Mapping and Geospatial Solutions today announced it has been awarded a contract to provide an outage and mobile workforce management system based on Intergraph's InService(TM) for ETSA Utilities, the South Australian electricity distribution company. Using the new system, ETSA Utilities will be able to improve outage management processes and optimize network reliability, crew dispatch capability, mobile tracking for 200 field units and outage reporting. ETSA Utilities, owned by the Cheung Kong Group of companies, is responsible for all aspects of providing electricity to the state and serves 771,000 customers with a distribution network of 79,762 km.

Intergraph's InService mobile workforce management capabilities integrate with ClickSoftware's ServiceOptimization Suite to provide seamless coverage of both planned and unplanned work to optimize crew performance and meet customer service objectives.

"The new system will allow our company to track the status of the hundreds of jobs we perform daily, providing better communication between executives, employees and the public," said Geoff Coultas, Manager Network Facilities, ETSA Utilities. "Besides streamlining the flow of information internally, we can keep more detailed network and performance statistics to meet our regulatory requirements."

The outage management system (OMS) is an addition to the already in-progress upgrade of ETSA Utilities' AM/FM/GIS system from Intergraph's flagship FRAMME to its next-generation G/Technology, which will provide detailed intelligence about the network and will allow key performance indicators to be set and monitored. The new system will manage operational and customer data across the enterprise, helping ETSA Utilities to quickly and efficiently respond to planned outage work and unplanned outages and track work crews performing routine maintenance through planned outages. The InService OMS will make a significant impact on the management, efficient diagnosis and resolution of major outages. It will now be possible to identify individual feeders that each customer is connected to, which in turn enables ETSA Utilities to report on high-voltage and low-voltage outages down to the individual customer level.

The OMS, also integrated with ETSA Utilities' SCADA, uses calls from the customer base as well as linkages to real-time data to diagnose and identify the cause of any major outage. The functionality includes real-time analysis of the electrical state of the distribution network, optimization of network use and improved management of fault situations. The system collects planned outage and maintenance tasks that have been generated by the ETSA Utilities SAP system and then schedules the work. Upon job completion, the system passes the relevant information back to the SAP.

ETSA Utilities' implementation of G/Technology and InService creates a comprehensive Geospatial Resource Management environment, which facilitates integration and enables automated and efficient workflows for crucial daily activities. Intergraph is working closely with ClickSoftware on the implementation. The first phase of implementation is expected to be completed by the end of 2005.

Detailed information about Intergraph solutions can be found at Detailed information about Intergraph products can be found at

Intergraph Mapping and Geospatial Solutions

Intergraph Mapping and Geospatial Solutions is a leading geospatial solutions provider for the following markets: local, state and federal government; transportation; utilities; communications; location-based services; photogrammetry; remote sensing; cartography; and military and intelligence. For more information, visit

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