Carlson Wagonlit Travel of Brazil cruises to excellence with Business Objects

Leading Corporate Travel Agency Deploys Business Intelligence to Increase Profitability and Improve Customer Satisfaction

SAN JOSE, Calif. & PARIS, France, Aug. 30, 2005--Hundreds of thousands of corporate travelers each year rely on Carlson Wagonlit Travel to assist in planning a successful business trip. In order to keep corporate travelers happy and arriving on-time for these important business meetings and events, Carlson Wagonlit Travel has turned to Business Objects (Nasdaq:BOBJ)(Euronext Paris ISIN code: FR0004026250 - BOB), the world's leading provider of business intelligence (BI) solutions. Carlson Wagonlit Travel's division in Brazil has recently made information more readily accessible to its corporate customers through an extranet powered by Business Objects solutions. Now, customers have immediate access and total visibility into their corporate accounts.

With Business Objects business intelligence solutions, including Crystal Reports(R), the industry standard for enterprise reporting, Carlson Wagonlit Travel creates personal reports for individual clients and then makes the information available via an extranet to its corporate customers. Each report contains a complete, customized view of the client's overall business with Carlson Wagonlit Travel. With Business Objects, Carlson Wagonlit Travel can quickly build and deliver the reports that examine the various lines of business it does with a particular customer -- from air and hotel bookings, to ground transportation. Customers can access reports via the extranet on a daily basis, keeping them better informed of their corporate expenditures and improving Carlson Wagonlit Travel's overall customer service in Brazil. Carlson Wagonlit Travel worked with the Business Objects master distributor in Brazil, ETZ Informatica, to develop and deploy the extranet solution.

"We recently rolled-out our extranet, and already we are seeing strong results internally and our customers are seeing the benefits of immediate access to information," said Rubens Amauri dos Santos, technology manager at Carlson Wagonlit Travel in Brazil. "We have created a new service for our customers, and this will ultimately generate more revenue for the company. For our customers, it demonstrates our commitment to providing excellent care and complete transparency into services rendered, and we expect to have about 1000 users online by the end of the year."

"Carlson Wagonlit Travel's use of Business Objects software is a true best-in-class approach for using business intelligence to build stronger customer relationships and deliver better business results," said Rene Bonvanie, chief marketing officer at Business Objects. "By giving their customers immediate access to the latest details of their personal account, Carlson Wagonlit Travel opens the door to information and ultimately improves customer satisfaction and overall company profitability."

About Carlson Wagonlit Travel

Carlson Wagonlit Travel is a world leader in business travel management with locations in more than 140 countries. Its core business is to assist companies of all sizes in optimizing their corporate travel expenditure and processes. CWT designs and implements superior travel management programs for clients based upon its recognized consulting expertise, strong purchasing power, technological know-how, and high-quality service. CWT deploys the right people, processes, skills and technologies to consistently deliver unparalleled service and bottom-line results to its corporate clients. The company generates over $11.5 billion USD in annual sales and is co-owned by Paris-based Accor group and Minneapolis-based Carlson Companies. For more information, visit

About Business Objects

Business Objects is the world's leading business intelligence (BI) software company. With more than 30,000 customers worldwide, including over 80 percent of the Fortune 500, Business Objects helps organizations gain better insight into their business, improve decision making, and optimize enterprise performance. The company's business intelligence platform, BusinessObjects(TM) XI, offers the BI industry's most complete and trusted platform for performance management, planning, reporting, query and analysis, and data integration. BusinessObjects XI includes Crystal Reports(R), the industry standard for enterprise reporting. Business Objects has also built the industry's strongest and most diverse partner community, and the company offers consulting and education services to help customers effectively deploy their business intelligence projects.

Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at

Business Objects and the Business Objects logo, BusinessObjects, WebIntelligence, Crystal Reports, Crystal Enterprise, Crystal Analysis, RapidMarts, and BusinessQuery are trademarks or registered trademarks of Business Objects S.A. or its affiliated companies in the United States and/or other countries. All other names mentioned herein may be trademarks of their respective owners.

Business Objects
Sherry Lowe, 408-953-6038
Eastwick Communications
Erin McCabe, 650-480-4016

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