Decision Support Q & A

What technical and human factors influence DSS success?
by Dan Power
Editor, DSSResources.com

A decision support system is a success when it is used and when its use actually makes a positive difference in decision making. Targeted users must perceive the DSS does something worthwhile and in general the system must be easy to learn and use. User interface design is critical to success. To improve usability, design rules (cf., Power, 2007) should guide DSS user interface construction. According to Larson (1982), user interface design success is influenced by 11 factors. Technical system factors include: execution time; the system's versatility; quality of help provided; adaptability; and uniformity of the commands and interface. Human factors include: learning time; ease of recall; errors made by end users; concentration required; fatigue from using the system; and the fun the user has while operating the system. Let's examine each factor for modern DSS.

Read the full article here.

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Upcoming Decision Support Related Conferences

December 13 Paris - France

AIS SIG DSS pre-ICIS workshop Call for papers: Due Date 8/22/08